# Appropriate Use of Communication Channels

**Canonical URL:** https://www.skillcast.com/courses/appropriate-use-of-communication-channels-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/appropriate-use-of-communication-channels-training-course">`
**Provider:** Skillcast
**Jurisdiction:** UK
**Library:** FCA Compliance
**Duration:** 10 minutes
**Format:** In-depth
**Experience level:** For All Staff
**Topics:** Financial Crime
**Last updated:** 2024-06-01

## Description

Not all communication channels are appropriate for business purposes. Firms are facing intense scrutiny over their use of unapproved and ephemeral messaging apps, such as WhatsApp, Signal, Snapchat and Telegram. Learn the best practices and keep yourself up to date with the latest developments so that you can protect yourself and your firm.

## Learning Objectives

- Distinguish which activities classify as 'in-scope' and therefore must be recorded
- Recognise which communication channels and apps are permitted for business use - and which ones are not
- Act appropriately if you find yourself in an unrecorded or potentially compromised conversation
- Be professional when communicating with clients, colleagues and counterparties
- Act appropriately in an emergency or as part of an approved Business Continuity Process

## Structured data (JSON-LD)

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    "Distinguish which activities classify as 'in-scope' and therefore must be recorded",
    "Recognise which communication channels and apps are permitted for business use - and which ones are not",
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    "Be professional when communicating with clients, colleagues and counterparties",
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    "Financial Crime",
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  "dateModified": "2024-06-01"
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