# BCOBS - General Standards

**Canonical URL:** https://www.skillcast.com/courses/bcobs-general-standards-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/bcobs-general-standards-training-course">`
**Provider:** Skillcast
**Jurisdiction:** UK
**Library:** FCA Compliance
**Duration:** 25 minutes
**Format:** In-depth
**Experience level:** For All Staff
**Industries:** FS - Fintech, FS - Other, FS - Banking
**Topics:** Financial Crime, CoreCompliance
**Last updated:** 2024-07-24

## Description

The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK. BCOBS rules outline the general standards for retail banking businesses. The general standards refer to interactions with banking customers in terms of clear communication, fair treatment and information disclosure. Our BCOBS for General Standards Training Course explains the FCA's Conduct of Business Rules, focusing on how to advise, communicate and deal with retail banking customers in the UK.

## Learning Objectives

- Recognise what BCOBS is and whom it applies to
- Understand the requirements for communications with banking customers
- Explain what information should be communicated to customers
- Identify the rules for statements of account
- Recognise the requirements for post-sale and cancellation
- Understand the record-keeping requirements

## Structured data (JSON-LD)

```json
{
  "@context": "https://schema.org",
  "@type": "Course",
  "name": "BCOBS - General Standards",
  "description": "The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK. BCOBS rules outline the general standards for retail banking businesses. The general standards refer to interactions with banking customers in terms of clear communication, fair treatment and information disclosure. Our BCOBS for General Standards Training Course explains the FCA's Conduct of Business Rules, focusing on how to advise, communicate and deal with retail banking customers in the UK.",
  "url": "https://www.skillcast.com/courses/bcobs-general-standards-training-course",
  "provider": {
    "@type": "Organization",
    "name": "Skillcast",
    "@id": "https://www.skillcast.com/"
  },
  "timeRequired": "PT25M",
  "teaches": [
    "Recognise what BCOBS is and whom it applies to",
    "Understand the requirements for communications with banking customers",
    "Explain what information should be communicated to customers",
    "Identify the rules for statements of account",
    "Recognise the requirements for post-sale and cancellation",
    "Understand the record-keeping requirements"
  ],
  "about": [
    "FS - Fintech",
    "FS - Other",
    "FS - Banking",
    "Financial Crime",
    "CoreCompliance",
    "UK",
    "FCA Compliance"
  ],
  "learningResourceType": [
    "In-depth"
  ],
  "educationalLevel": "For all staff",
  "dateModified": "2024-07-24"
}
```