# Complaints Handling for Managers

**Canonical URL:** https://www.skillcast.com/courses/complaints-handling-for-managers-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/complaints-handling-for-managers-training-course">`
**Provider:** Skillcast
**Duration:** 35 minutes
**Format:** In-depth
**Topics:** Financial Crime

## Description

One of the three operational objections of the FCA is to protect consumers. Financial firms are required to follow a principles-based approach to dealing with client complaints. Managers play a vital role in enforcing this. Managers and supervisors are responsible for ensuring there are sufficient resources for handling complaints. Their responsibility extends to checking that the complaint handling systems work properly to serve the client. Our Complaints Handling for Managers Course explains the FCA's rules on how best to manage complaints from retail clients in the financial services sector.

## Learning Objectives

- Recognise complaints and the importance of dealing with them appropriately
- Understand the manager's role in ensuring that complaints are handled compliantly
- Recognise how the Firm may receive complaints
- Know the procedure for handling complaints
- Follow the rules and etiquette for handling complaints
- Understand the role of the FOS

## Structured data (JSON-LD)

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  "@type": "Course",
  "name": "Complaints Handling for Managers",
  "description": "One of the three operational objections of the FCA is to protect consumers. Financial firms are required to follow a principles-based approach to dealing with client complaints. Managers play a vital role in enforcing this. Managers and supervisors are responsible for ensuring there are sufficient resources for handling complaints. Their responsibility extends to checking that the complaint handling systems work properly to serve the client. Our Complaints Handling for Managers Course explains the FCA's rules on how best to manage complaints from retail clients in the financial services sector.",
  "url": "https://www.skillcast.com/courses/complaints-handling-for-managers-training-course",
  "provider": {
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    "name": "Skillcast",
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  "timeRequired": "PT35M",
  "teaches": [
    "Recognise complaints and the importance of dealing with them appropriately",
    "Understand the manager's role in ensuring that complaints are handled compliantly",
    "Recognise how the Firm may receive complaints",
    "Know the procedure for handling complaints",
    "Follow the rules and etiquette for handling complaints",
    "Understand the role of the FOS"
  ],
  "about": [
    "Financial Crime"
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  "learningResourceType": [
    "In-depth"
  ]
}
```