# Complaints Handling E-learning for the Insurance Sector

**Canonical URL:** https://www.skillcast.com/courses/complaints-handling-in-insurance-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/complaints-handling-in-insurance-training-course">`
**Provider:** Skillcast
**Duration:** 45 minutes
**Format:** In-depth
**Industries:** FS - Insurance
**Topics:** CoreCompliance

## Description

The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK. Complaints Handling outlines how to deal with client complaints quickly and fairly. These rules aim to preserve a financial firm's most valuable asset: its reputation for integrity and client service. Our Complaints Handling Training Course explains the rules for appropriately handling complaints from retail clients in the Insurance sector.

## Learning Objectives

- Recognise complaints and the importance of dealing with them appropriately
- Recognise how the Firm may receive complaints
- Know the procedure for handling complaints
- Follow the rules and etiquette for handling complaints
- Understand the role of the Financial Ombudsman Service (FOS)

## Structured data (JSON-LD)

```json
{
  "@context": "https://schema.org",
  "@type": "Course",
  "name": "Complaints Handling E-learning for the Insurance Sector",
  "description": "The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK. Complaints Handling outlines how to deal with client complaints quickly and fairly. These rules aim to preserve a financial firm's most valuable asset: its reputation for integrity and client service. Our Complaints Handling Training Course explains the rules for appropriately handling complaints from retail clients in the Insurance sector.",
  "url": "https://www.skillcast.com/courses/complaints-handling-in-insurance-training-course",
  "provider": {
    "@type": "Organization",
    "name": "Skillcast",
    "@id": "https://www.skillcast.com/"
  },
  "timeRequired": "PT45M",
  "teaches": [
    "Recognise complaints and the importance of dealing with them appropriately",
    "Recognise how the Firm may receive complaints",
    "Know the procedure for handling complaints",
    "Follow the rules and etiquette for handling complaints",
    "Understand the role of the Financial Ombudsman Service (FOS)"
  ],
  "about": [
    "FS - Insurance",
    "CoreCompliance"
  ],
  "learningResourceType": [
    "In-depth"
  ]
}
```