# Complaints Handling FCA Compliance

**Canonical URL:** https://www.skillcast.com/courses/complaints-handling-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/complaints-handling-training-course">`
**Provider:** Skillcast
**Jurisdiction:** UK
**Library:** FCA Compliance
**Duration:** 40 minutes
**Format:** In-depth
**Experience level:** For All Staff
**Industries:** FS - Capital Markets, FS - Commodities, FS - Fintech, FS - Other, FS - Pensions, FS - Private Equity, FS - Asset Management, FS - Banking, FS - Consumer Credit, FS - Crypto, FS - IFA, FS - Mortgages
**Topics:** CoreCompliance, FCA Handbook
**Last updated:** 2025-01-01T00:00:00+00:00

## Description

The FCA has identified that the number of complaints submitted in the financial services sector has increased year on year in recent times in the UK. Complaints Handling outlines how to deal with client complaints quickly and fairly. These rules aim to preserve a financial firm's most valuable asset: its reputation for integrity and client service. Our Complaints Handling Training Course explains the FCA's rules for appropriately handling complaints from retail clients in the financial services sector.

## Learning Objectives

- Recognise complaints and the importance of dealing with them appropriately
- Recognise how the Firm may receive complaints
- Know the procedure for handling complaints
- Follow the rules and etiquette for handling complaints
- Understand the role of the Financial Ombudsman Service (FOS)

## Structured data (JSON-LD)

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  "url": "https://www.skillcast.com/courses/complaints-handling-training-course",
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  "timeRequired": "PT40M",
  "teaches": [
    "Recognise complaints and the importance of dealing with them appropriately",
    "Recognise how the Firm may receive complaints",
    "Know the procedure for handling complaints",
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    "Understand the role of the Financial Ombudsman Service (FOS)"
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    "FS - Capital Markets",
    "FS - Commodities",
    "FS - Fintech",
    "FS - Other",
    "FS - Pensions",
    "FS - Private Equity",
    "FS - Asset Management",
    "FS - Banking",
    "FS - Consumer Credit",
    "FS - Crypto",
    "FS - IFA",
    "FS - Mortgages",
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    "FCA Handbook",
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    "FCA Compliance"
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  "dateModified": "2025-01-01T00:00:00+00:00"
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```