# CONC - Consumer Credit Regulations

**Canonical URL:** https://www.skillcast.com/courses/conc-consumer-credit-regulations-training-course
**Canonical link:** `<link rel="canonical" href="https://www.skillcast.com/courses/conc-consumer-credit-regulations-training-course">`
**Provider:** Skillcast
**Jurisdiction:** UK
**Library:** FCA Compliance
**Duration:** 40 minutes
**Format:** In-depth
**Experience level:** For All Staff
**Industries:** FS - Fintech, FS - Other, FS - Consumer Credit
**Topics:** CoreCompliance
**Last updated:** 2025-01-01

## Description

The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling, credit broking and regulated credit agreements. The general standards and principles outlined by CONC place a duty on firms to uphold the interests of their customers and ensure their fair treatment. Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.

## Learning Objectives

- Recognise the purpose of the CONC sourcebook
- Explain what the CONC general conduct of business standards are
- Know the procedures for financial promotions and communications
- Know the pre-contractual and post-contractual requirements
- Identify the tenets of responsible lending
- Recognise the procedures for dealing with arrears, default and recovery
- Explain customers' rights to cancel

## Structured data (JSON-LD)

```json
{
  "@context": "https://schema.org",
  "@type": "Course",
  "name": "CONC - Consumer Credit Regulations",
  "description": "The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling, credit broking and regulated credit agreements. The general standards and principles outlined by CONC place a duty on firms to uphold the interests of their customers and ensure their fair treatment. Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.",
  "url": "https://www.skillcast.com/courses/conc-consumer-credit-regulations-training-course",
  "provider": {
    "@type": "Organization",
    "name": "Skillcast",
    "@id": "https://www.skillcast.com/"
  },
  "timeRequired": "PT40M",
  "teaches": [
    "Recognise the purpose of the CONC sourcebook",
    "Explain what the CONC general conduct of business standards are",
    "Know the procedures for financial promotions and communications",
    "Know the pre-contractual and post-contractual requirements",
    "Identify the tenets of responsible lending",
    "Recognise the procedures for dealing with arrears, default and recovery",
    "Explain customers' rights to cancel"
  ],
  "about": [
    "FS - Fintech",
    "FS - Other",
    "FS - Consumer Credit",
    "CoreCompliance",
    "UK",
    "FCA Compliance"
  ],
  "learningResourceType": [
    "In-depth"
  ],
  "educationalLevel": "For all staff",
  "dateModified": "2025-01-01"
}
```