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  • steps to follow when reviewing performance

    Performance: Conducting a Performance Review


steps to follow when reviewing performance
Here you'll find out how to conduct a performance review, and explore some of the methods, techniques and steps to follow when reviewing performance. The course starts with a case scenario, which you'll come back to at the end in order to apply what you've learnt.

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.


Learning Objectives
  • Recognise the benefits of conducting a performance review
  • Make adequate plans to carry out a performance review
  • Identify methods and techniques for conducting a performance review
  • Make adequate and appropriate plans to enhance performance at the end of a performance reviews

Course Contents
  1. Scenario: Alan Conducts Performance Appraisals
  2. The Performance Management Appraisal Process
  3. Exercise: Why are performance appraisals important?
  4. Performance Management: Principles and Methods
  5. Making a positive impression
  6. Exercise: A conducive environment
  7. Structuring the conversation
  8. Planning the content
  9. Considering the evidence
  10. Setting the tone
  11. Giving feedback in appraisals
  12. Exercise: Empower or control?
  13. Ask versus tell
  14. Identifying strengths
  15. Recognising areas for improvement
  16. Common pitfalls
  17. Active listening
  18. Listening and reflecting
  19. Adapting your style
  20. Responding to reactions
  21. Non-verbal communication
  22. Using evidence
  23. Recommending interventions
  24. Wrapping up
  25. Next steps
  26. Alan’s Appraisals: Revisited
  27. Question 1: Alan's preparations
  28. Question 2: Giving feedback to the team
  29. Question 3: Using open and closed questions in appraisals
  30. Question 4: Alan interprets body language
  31. Question 5: Alan ends Kate's appraisal
  32. Summary
  33. Assessment
Specification
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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