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  • how to get the most out of interviews

    Performance: Conducting Effective Interviews

how to get the most out of interviews
Here you'll learn how to get the most out of interviews - whether you're conducting them for recruitment, sales, research or compliance. You'll learn about the methods and techniques of preparing for interviews, and controlling the interviews to achieve your objectives.

Finally, you'll have the opportunity to apply what you've learned to a specific scenario.

Learning Objectives
  • Recognise the value of interviews
  • Make adequate plans and arrangements to ensure the smooth running of an interview
  • Manage your interviews effectively, and use a variety of methods and techniques to ensure the best outcome
  • Take appropriate action once the interview ends

Course Contents
  1. Scenario: Janet's Interviews
  2. Why is this Important?
  3. Interviews: Principles and Methods
  4. Flow of information
  5. First impressions count
  6. Preparing to interview
  7. Exercise: Preparing to interview
  8. Checklist: Preparing to interview
  9. Effectively managing the interview
  10. Verbal communication
  11. Exercise: Finding the right words
  12. Checklist: Effectiveness of verbal communication
  13. Questioning skills
  14. Types of questions
  15. Exercise: Types of questions
  16. Funnel questioning
  17. Exercise: Using funnel questioning
  18. Handling responses to questions
  19. Non-verbal communication
  20. Non-verbal communication cont
  21. Listening
  22. Checklist: Good listening
  23. Active listening
  24. Checklist: Active listening
  25. Reflecting
  26. Clarifying
  27. Exercise: Clarifying
  28. Summarising
  29. Difficult interviews
  30. Checklist: Attributes for dealing with difficult interviews
  31. Handling difficult interviews
  32. Ending the Interview
  33. Checklist: Ending the interview
  34. Janet's Interviews: Revisited
  35. Question 1: Preparations for Janet's interviews
  36. Question 2: Janet's questions
  37. Question 3: Janet's body language
  38. Question 4: Interpreting body language
  39. Question 5: Janet's listening skills
  40. Question 6: Dealing with difficult interviews
  41. Question 7: Ending on a high
  42. Summary
  43. Assessment
Feature Description
Duration Approximately 20 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary
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