The Consumer Rights Act 2015 came into effect on 1 October 2015 with the aim of making consumer rights easier to understand, toughening up existing provisions and updating the law.
Anyone who sells digital content to consumers needs to be aware of consumers' statutory rights, how to ensure they're met and what to do if they aren't.
Failing to apply the rules correctly may result in employees facing disciplinary action and damage to your company's reputation and profits. Consumer rights laws in the UK give an array of protections to consumers buying goods in the UK with penalties for vendors who breach them.
Our Consumer Rights (Digital Content) course explains these rights and how your employees can help to deliver them to your customers and protect your brand.
We also have a similar course devoted specifically to all goods.
This course will prepare your employees to:
This course is part of our Compliance Essentials Course Library.
Compliance Essentials is our best-selling library and there's a reason for that.
Essentials contains 30 in-depth courses and dozens of express micro-learning modules from AML, Bribery, GDPR and Equality to Health and Safety. It provides a complete and comprehensive off-the-shelf compliance solution for UK businesses that can be customised completely to fit your organisation.
|Duration||Approximately 60 minutes|
|Audience||Suitable for all staff - examples and interactivities designed for staff at all levels|
|Prerequisites||No previous knowledge or experience required|
|Design||SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet|
|Test-out||Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC|
|Deployment||AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC|
|Compatibility||All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)|
|Tailoring||Fully customisable on Skillcast Portal CMS|
|Translation||Pre-translated versions not available, but all text content can be exported for translation into all languages|
|Localisation||Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary|
Our off-the-shelf subscription options allow you to train your staff using this course and other essential compliance courses cost-effectively.
We can also customise courses to your business needs or create fully bespoke courses to your specification.View pricing