Safeguarding Personal Data in Electronic Communications

Electronic communications take up a large part of our working day and often involve processing of personal data. Hence the communications expose us to the risk of breaches of the the General Data Protection Regulation (GDPR).

In this course, you'll find out how to use electronic communications effectively, and compliantly with the GDPR.

Learning Objectives

• Understand the dynamics of electronic communications
• Identify methods and techniques you should adopt when using electronic communications
• Appreciate the importance of using electronic communications safely and professionally
• Use electronic communications effectively to ensure the best outcome

Course Contents

1. Scenario: What's Acceptable?
2. Exercise: Dana's tweet
3. Exercise: Dana's tweet - part II
4. Pros and cons of electronic comms
5. Professionalism in Electronic Communications
6. Anonymity? Forget it
7. Using social media at work
8. Prior approval
9. Exercise: Martin's tweets
10. Know the technology
11. Checklist: Safety tips for using social media
12. Think before you 'Send'
13. Email is business correspondence
14. Exercise: Producing evidence
15. Managing electronic communications effectively
16. Checklist: Managing electronic communications
17. Exercise: Responding to online conversations
18. Retention and monitoring
19. For Internal Use Only
20. Using approved third-party systems
21. Exercise: Using third-party systems
22. Public forums
23. Consequences of carelessness
24. Less is more
25. "Need to know" basis
26. Protecting your user ID
27. Exercise: Protecting your account
28. Hayley's Team: Revisited
29. Question 1: Ralph's product email
30. Question 2: Elta wants to raise her profile
31. Question 3: Sunil's upload
32. Question 4: Nicola's London trip
33. Summary
34. Assessment

Specification