Consumer Duty is an essential change in UK regulation as it is part of the FCA's three-year strategy to better customer outcomes.
Companies must demonstrate how they act to deliver good outcomes through methods like management information or complaints data. This means that the FCA now expects a higher standard of care, based on the concept of reasonableness, to remedy harm to customers.
We will be explaining who is responsible for enforcing Consumer Duty and the challenges that firms are facing moving towards the 2023 deadlines.
Samantha Martin-Woodgate
Community Evangelist
Skillcast
Sam has worked in various business growth roles for over 20 years. She supports Skillcast as Community Leader, fostering collaboration, communication and innovation. She is building our compliance community and facilitates meaningful peer networking to enable regulated firms.
Katharine Leaman
Managing Director
Leaman Crellin
Katharine Leaman spent 11 years within the FCA then oversaw compliance at two major banks. She now consults on regulatory compliance across market conduct, CASS, SMCR, FX Global Code, Outsourcing, non-financial misconduct, and conduct risk.
Chris White
Strategic Technology Advisor
Whiteboard
Chris White has an in-depth knowledge of legal, PS, FS, investment management and technology sectors. He is an experienced highly commercial CIO who has created sustainable customer and shareholder value through digital transformation.
