Everything You Need to Know About CONC Compliance | Skillcast

Understanding CONC compliance requirements is vital for firms involved with consumer credit. We provide an overview of CONC, its key components, and what firms need to do to align with FCA CONC regulations.

The Consumer Credit Sourcebook, more commonly known as CONC, is part of the Financial Conduct Authority (FCA) handbook that governs consumer credit activities in the UK. It sets out the rules and guidance for firms carrying out credit-related regulated activities, helping to ensure fair treatment of consumers and maintaining the integrity of the financial system.

Complying with CONC is essential for businesses involved in consumer credit, such as lenders, debt collection agencies, and brokers.

Key Takeaways:

• CONC sets the standard for responsible lending, debt collection, and credit broking to ensure fair treatment of consumers in the UK.
• FCA supervision is rigorous, requiring firms to go beyond rule-following and demonstrate a culture of consumer protection.
• Non-compliance carries weighty risks, including financial penalties, reputational damage, and potential loss of FCA authorisation.
  
  Explore our Compliance Essentials Library

What is CONC?

The Consumer Credit Sourcebook (CONC) is a dedicated section of the FCA handbook that contains specific rules and guidance for firms engaging in consumer credit activities. CONC aims to protect consumers by promoting responsible lending and ensuring that firms treat customers fairly.

It covers a wide range of activities, including lending, debt collection, credit broking, and debt advice. CONC works alongside other regulations, such as the Consumer Credit Act, to establish a comprehensive framework for consumer credit firms in the UK.

What does the Cosumer Credit Sourcebook cover?

The Consumer Credit Sourcebook addresses various aspects of consumer credit activities to ensure firms operate transparently and ethically. Here are some of the main areas it covers:

• Responsible lending: Firms must carry out thorough creditworthiness assessments to ensure that consumers can afford the credit they are taking on. This includes gathering information on the customer’s financial situation and assessing their ability to repay.
• Pre-contractual information: The sourcebook sets out requirements for providing customers with clear, concise, and transparent information before they enter into a credit agreement. This helps consumers understand the terms and implications of the agreement.
• Debt collection practices: CONC outlines the standards firms must meet when collecting debts, including ensuring that communications are not misleading or aggressive and that customers in financial difficulty are treated fairly.
• Credit broking: For firms offering credit broking services, CONC establishes rules around transparency, disclosure, and avoiding conflicts of interest.
• Financial promotions: The rules around advertising and financial promotions require firms to ensure that all communications are clear, fair, and not misleading, to protect consumers from making uninformed decisions.

How does the FCA approach CONC compliance?

The FCA’s approach to CONC compliance is stringent and involves ongoing supervision to ensure that firms are adhering to the required standards. Firms are expected to not only meet the letter of the law but also demonstrate a commitment to the underlying principles of consumer protection.

The FCA’s focus on consumer credit is part of its broader strategy to maintain the stability of the UK’s financial system and prevent consumer detriment.

How can firms comply with CONC rules?

Compliance with FCA CONC requirements involves implementing robust policies and procedures that align with the expectations set out in the Consumer Credit Sourcebook. Here are some practical steps for ensuring CONC compliance:

1. Understand your obligations: The first step is to fully understand which parts of CONC apply to your firm. Different sections of the CONC rulebook will apply depending on whether you are a lender, broker, or debt collector.
2. Conduct regular compliance reviews: Regularly review your firm’s policies and procedures to ensure they align with the latest CONC requirements. This should include a thorough assessment of your creditworthiness evaluations, advertising practices, and customer communications.
3. Implement training for staff: Ensure that all relevant staff members are trained on CONC rules and understand how they apply to their roles. Regular training helps maintain awareness and reduces the risk of non-compliance.
4. Establish strong governance and oversight: Assign clear responsibilities for CONC compliance within your firm and implement a governance framework to monitor and report on compliance performance.
5. Monitor customer outcomes: Regularly monitor customer outcomes to ensure that your practices are not leading to consumer harm. This includes tracking complaints, assessing arrears management, and ensuring customers receive fair treatment at every stage of the credit lifecycle.
6. Document and report: Keep comprehensive records of all credit-related activities, including decision-making processes and customer interactions. Be prepared to provide this documentation to the FCA if required.

What happens if you breach FCA CONC rules?

Failure to comply with FCA CONC regulations can have serious consequences for firms operating in the consumer credit market. These include:

• Financial penalties: The FCA can impose substantial fines on firms that fail to comply with CONC rules.
• Reputational damage: Non-compliance can harm a firm’s reputation and lead to a loss of consumer trust.
• Operational restrictions: The FCA may impose operational restrictions on non-compliant firms, which can impact their ability to carry out credit-related activities.
• Regulatory enforcement action: In severe cases, firms may face regulatory enforcement action, which could include the withdrawal of FCA authorisation to operate in the consumer credit market.

How is CONC linked to the Consumer Credit Act? 

While the Consumer Credit Act establishes the legal framework for consumer credit in the UK, CONC provides the regulatory guidance that firms must follow to comply with these legal obligations. The Consumer Credit Act primarily governs the contractual aspects of credit agreements, while CONC outlines the day-to-day conduct standards that firms must meet.

Understanding both the Consumer Credit Act and the Consumer Credit Sourcebook is essential for ensuring compliance and protecting your firm from regulatory breaches.

Compliance with the Consumer Credit Sourcebook is crucial for any firm involved in consumer credit activities. Adhering to CONC rules not only helps firms stay on the right side of the law but also promotes fair treatment of consumers and supports the integrity of the financial system. Implementing robust governance, regular training, and ongoing monitoring are essential for maintaining compliance with FCA CONC regulations.

CONC Compliance FAQs

What types of firms are regulated under CONC?

Under the Consumer Credit sourcebook (CONC), firms engaged in consumer credit activities including lenders, credit brokers, debt management firms, and credit information services—are regulated by the Financial Conduct Authority (FCA). This encompasses a broad spectrum of consumer finance services, such as personal loans, hire purchase agreements, and credit broking.

How often should firms review their CONC compliance policies?

Firms are required to review their CONC compliance policies regularly to ensure they remain effective and up to date. While the FCA does not prescribe a specific review frequency, it is generally expected that firms assess their compliance arrangements periodically, taking into account changes in business operations, regulatory updates, and market conditions. 

What triggers an FCA investigation into CONC breaches?

The FCA may initiate an investigation into potential breaches of CONC if there is evidence of widespread or repeated failures that could harm consumers. Triggers include patterns of non-compliance, consumer complaints, or findings from supervisory activities that suggest systemic issues.

What kind of staff training is required to meet CONC standards?

To meet CONC standards, firms must ensure that their staff receive appropriate training and supervision. This includes providing relevant training before employees work with reduced supervision and ensuring supervisors have the necessary technical knowledge and coaching skills.

Want to learn more about FCA Compliance?

We have created an SMCR roadmap to help you navigate the compliance landscape, supported by a comprehensive library of FCA Courses.

We also have additional free resources such as e-learning modules, microlearning modules, and more.