Dive deeper into our FCA courses
See what’s included in our FCA course library below. Looking for something specific? Use the search bar to find what you need. If you have any questions, reach out and tell us more about your requirements — we’re happy to help.
SM&CR in Practice
Senior Managers and Certification Regime (SM&CR) compliance training course. Learn about conduct rules, regulatory interviews, fit and proper tests, and more.
CeMAP Competency Refresher Training
Our Certificate in Mortgage Advice and Practice (CeMAP) compliance training course refreshes core points for mortgage advisers, closing any gaps.
Conduct Rules for Senior Managers at Dual Regulated Firms
Conduct rules for senior managers at dual-regulated firms compliance e-learning course, from acting with integrity to delivering good outcomes (Consumer Duty).
Conduct Rules for Senior Managers at FCA Solo Firms
Conduct rules for senior managers at FCA solo firms compliance course, including why senior manager responsibilities & accountability are so important.
FX Global Code Compliance Training Course
FX Global Code compliance training covering 55 principles across areas such as ethics, governance, execution and risk management and confirmation/settlement.
Outsourcing and Third Party Risk Management Online Course
Outsourcing and third party risk management compliance training course, including how to ensure continuity and resilience, and possible exit strategies.
Responsible Lending and Affordability Training Course
Responsible lending and affordability compliance training course, exploring MCOB rules such as fair value and protections for vulnerable customers.
UK Money Markets Code Online Training Course
UK Money Markets Code compliance training, promoting high-level principles such as market integrity, transparency, ethics, governance and risk management.
Operational Resilience
Operational resilience compliance training covering FCA and PRA requirements, disaster recovery plans, the impact on market integrity and business continuity.
CASS 7 and 7A Client Money Rules and Client Money Distribution Training Course
Client money mistakes are expensive and visible. Get segregation, records, reconciliations and the distribution rules right from the first transaction.
Conduct Risk
Our conduct rules training for FCA-regulated staff dives into fair customer outcomes, individual and senior manager conduct rules, governance considerations, and more.
Introduction to UK Financial Regulation
Make confident, informed decisions that stand up to regulatory scrutiny. Understand how FCA and PRA requirements apply to your role, meet your compliance obligations and reduce regulatory risk.
Information Barriers
Information barriers compliance training for UK staff covering inside information, wall crossing, conflicts of interest and trading restrictions.
Benchmarks Regulation Training Course
Meet FCA standards with UK Benchmarks Regulation training, including benchmark categories, anti-competitive practices and conflicts of interest policies.
MCOB - Advertising and Selling Compliance Training Course
Suitability is where mortgage complaints begin. Get disclosure, affordability and advice right, including when a customer rejects what you recommend.
Prudential Regulation Training Course for Financial Services Staff
Our prudential regulation compliance training focuses on PRA requirements (Pillar 1, Pillar 2 and Pillar 3), CRD IV, leverage risk, strategic risk, and more.
Developing Secure Applications
Protect customer data, maintain service continuity and meet FCA expectations with secure application development training for UK financial services teams.
Complaints Handling FCA Compliance
Prevent complaints from escalating and help staff recognise, record and resolve issues while improving customer outcomes.
Treating Customers Fairly FCA Compliance
Ensure better customer outcomes with practical training that helps staff recognise conduct risks, make fair decisions and strengthen compliance.
MCOB - General Standards
Understand and apply FCA MCOB standards, identify responsible lending requirements and make compliant decisions.
Ethical Standards in Finance and Investment
Ensure finance professionals understand how to manage conflicts, protect confidential information and uphold FCA ethical standards.
CONC - Consumer Credit Regulations
" Guard against consumer credit mistakes by building practical CONC compliance skills in FCA lending, financial promotions and disclosure rules."
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Markets in Financial Instruments Directive II (MiFID II)
MiFID II compliance requires more than awareness; train staff to apply product governance, protect investors and meet best execution and reporting obligations.
Complaints Handling for the Mortgage Market Course
Mortgage complaints escalate when the process wobbles. Understand the DISP rules, the procedure to follow and what good resolution looks like.
MCOB - Equity Release
Ensure financial services staff can assess suitability, explain product options and meet FCA MCOB requirements.
Pensions Ombudsman Complaints Handling
Prevent pension disputes escalating to the Pensions Ombudsman. Train staff to on how to resolve complaints in-house and keep records that stand up to scrutiny.
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Treating Customers Fairly [Mutual]
Mutuals are judged on fairness like everyone else. What TCF asks, what it does not, and how conduct risk stretches beyond the six outcomes.
CASS Overview
Avoid client asset failures and potentially triggering serious regulatory consequences. Train staff to protect client money, follow CASS rules and maintain audit-ready records.
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Whistleblowing for Managers (FS)
A poor response can silence future concerns. Ensure financial services managers meet FCA requirements and know how to handle whistleblowing disclosures.
Complaints Handling for Managers
Managers own the complaint process, not just the outcome. Resourcing, oversight and the checks that keep handling compliant when volumes rise.
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Understanding Failure to Prevent Fraud (FTPF) in Financial Services for Managers
Firms carry criminal liability for fraud committed on their behalf. What the offence covers and how reasonable procedures build a real defence.
Good Outcomes for Vulnerable Customers
Our good outcomes for vulnerable customers compliance training for UK staff explores topics such as vulnerability indicators and regulatory conduct rules.
Overview of the Consumer Duty
Learn FCA Principle 12, the Consumer Duty, in this compliance training course for FCA-regulated staff, including cross-cutting rules and fair customer outcomes.
Conflicts of Interest in Asset Management
Conflicts run between clients, funds and the firm itself. Identify them, manage them and maintain the framework the FCA expects to see.
Training and Competence
Competence has to be assessed, not assumed. Understand the FCA's T&C rules, supervision duties and what they mean for customer-facing staff.
Overview of SM&CR for FCA Solo Firms
SMCR touches almost everyone in a solo-regulated firm. Statements of Responsibilities, approvals, reasonable steps and Conduct Rules in 30 minutes.
MCOB - APRC, Shortfalls and Charges
APRC is how customers compare loans, so errors are visible. Total charge for credit, shortfalls and charges in home finance promotions.
Overview of SM&CR for Dual Regulated Firms
Two regulators, one accountability regime. Understand Statements of Responsibilities, approval requirements and what reasonable steps look like.
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Conduct Rules for Non-Executive Directors (NEDs)
Independence does not remove accountability. How SM&CR applies to non-executive directors and when a NED ends up holding a Senior Manager Function.
CASS 6 - Custody Rules
Custody failures are found in reconciliations, not intentions. Safeguard client assets, keep accurate records and meet CASS 6 requirements.
CASS 8 - Mandates
A mandate can exist without anyone calling it one. Learn the FCA conditions that create one and the records and controls that must follow.
MCOB - Disclosures
Disclosure failures surface years later as complaints. Get pre-application, offer and after-sales duties right, including the 2023 affordability changes.
MCOB - Financial Promotions
Every home finance promotion needs approval and a clear head. Real-time and non-real-time rules, plus what changes when contact is unsolicited.
Mortgage Credit Directive
First charge, second charge and buy-to-let all sit under the MCD. Understand its scope and the documentation the rules oblige you to provide.
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Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation
Retail investors get one document to understand a complex product. Produce compliant key information and follow the FCA's approach to PRIIPs.
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Sustainability Disclosure Requirements (SDR) and Investment Labels
Sustainability claims now need evidence. Understand the SDR regime, the four investment labels and the FCA's anti-greenwashing rule.
UCITS
Height is relative; the injuries are not. Understand the risks, the controls in place and the steps that keep people safe above ground level.
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Understanding Failure to Prevent Fraud (FTPF) in Financial Services
Bribery laws are tightening in almost every market. Recognise the risks in gifts, hospitality, recruitment and partnerships before they land.
CASS 15 - Payment Services and Electronic Money: Relevant Funds
Safeguarding rules for payment and e-money firms have been strengthened. Know what relevant funds are and which safeguarding method applies to you.
Meeting the Conduct Rules in FCA Solo Regulated Firms
Conduct Rules apply to almost everyone in a solo-regulated firm. Know the standards, who they cover and what complying looks like in your role.
Meeting the Conduct Rules in Dual Regulated Firms
Personal accountability is the point of the Conduct Rules. Staff at dual-regulated firms learn the standards and how to meet them day to day.
Personal Conflicts of Interest
Competing interests are normal; hiding them is not. Recognise personal conflicts, including in account dealing, and know when to declare one.
BCOBS - General Standards
Retail banking is judged on clarity. Understand BCOBS general standards, what customers must be told and when your communication has to improve.
Payment Services Regulations
The PSRs created rights customers now expect firms to honour. Covered services, conduct of business rules and how complaints must be handled.
Senior Management Arrangements Systems and Controls
Governance fails quietly before it fails publicly. Understand the SYSC sourcebook, how responsibilities are recorded and the controls firms need.
AIFM Regulations
Alternative funds come with a framework of their own. What an AIF and an AIFM are, the requirements managers face and how marketing works.
Breathing Space Regulations
A moratorium pauses your recovery action, not your obligations. Identify eligible debtors and comply without breaching the FCA's rules.
CASS 10 - CASS Resolution Pack
If a firm fails, speed decides how quickly clients get their money back. What a CASS Resolution Pack holds and how fast it must be retrievable.
CASS 9 - Information to Clients
Clients should not have to ask what you are holding. The information CASS 9 requires on custody assets, client money and prime broker reports.
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Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs)
US swaps rules reach firms trading well outside America. Know when execution must happen on a venue and the rules that apply once it does.
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BCOBS - General Standards [Mutual]
Mutuals compete on trust, which makes clarity essential. BCOBS standards for retail banking, customer communications and required disclosures.
![Payment Services Regulations [Mutual]](https://www.skillcast.com/hubfs/skillcast-theme-2025/imagery/2026%20Course%20Images/281170045176_496781892_Payment%20Services%20Regulations%20%5BMutual%5D_ID.webp)
Payment Services Regulations [Mutual]
Payment rules give customers protections they will use. Covered services, conduct of business rules and the obligations PSD2 introduced.
Financial Crime Prevention
Financial crime shows itself first in small irregularities. Help every team spot the warning signs early and know exactly who to tell.
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Senior Management Arrangements Systems and Controls [Mutual]
Clear accountability protects a mutual's reputation. Understand SYSC, how responsibilities are apportioned and recorded, and the controls required.
Short Selling Regulations
Short selling is legitimate, but the reporting is unforgiving. Net short positions, covered sales and the thresholds that trigger notification.
Principles for Businesses
Eleven high-level standards underpin everything the FCA expects. What the Principles require, and what breaching one actually leads to.
COBS - Client Communications and Financial Promotions
Promotions are judged as retail clients read them. Fair, clear and not misleading in practice, plus the rules on performance and cold calling.
COBS - Client Categorisation
Categorisation decides how much protection a client gets. The categories, the criteria for re-categorisation and the records you must keep.
COBS - Dealing and Managing
Best execution is a process, not a claim. Order handling, aggregation and allocation, explained so dealing decisions hold up to review.
FSCS Deposit Protection
Customers ask about protection when they are already worried. Compensation limits, temporary high balances and what your firm has to provide.
Fit and Proper Assessments
Fitness is assessed continuously, not just at approval. Honesty and integrity, competence and financial soundness, and how each is evidenced.
Appointed Representatives Regulatory Responsibilities
Your principal firm carries the risk, but you carry the duties. FCA Principles, Consumer Duty and the responsibilities ARs are expected to meet.
COBS - Appropriateness
Execution-only does not mean unchecked. When the appropriateness test applies, how it works and what to do when a client does not pass.
COBS - Client Communications High Risk Investments
High-risk investments carry stricter promotion rules. What the FCA classes as high risk, and the warnings and summaries that must go with it.
COBS - Suitability
Suitability decides whether advice holds up years later. When the test applies, how it is assessed and what to record along the way.
Introduction to the Perimeter Guidance Manual
Knowing where the perimeter sits stops accidental breaches. What PERG covers, when authorisation is needed and how to apply it in your role.
SEC Rule 15a-6
US clients bring US rules. Understand the prohibitions on non-US staff, the exemptions available and how to deal with US clients compliantly.
ICOBS - Providing Information and Advising
Customers decide early whether they trust you. What intermediaries must disclose about the firm, its products and its fees, plus the advice rules.
![Principles for Businesses [Mutual]](https://www.skillcast.com/hubfs/skillcast-theme-2025/imagery/2026%20Course%20Images/281168270576_86235463_Principles%20for%20Businesses%20%5BMutual%5D-ID.webp)
Principles for Businesses [Mutual]
Mutuals sit under the same Principles as everyone else. What the standards require in practice and the consequences of falling short.
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ICOBS - Providing Information and Advising [Mutual]
Members expect straight answers. The information intermediaries must give about services, products and fees, and how to identify client needs.
Whistleblowing in Financial Services
Financial services staff have specific protections. What whistleblowing covers, how to report misconduct safely and what happens next.
Introduction to the Consumer Duty
A short introduction to a big change. The cross-cutting rules, the outcomes firms must deliver and when the Duty applies to your work.
Non-Financial Misconduct
The FCA now treats harassment and bullying as regulatory matters. What counts as non-financial misconduct and the action expected of you.
BCOBS - Distance Communications
Accounts opened without a face-to-face meeting carry extra duties. Distance contracts, disclosure rules and the information customers need.
ICOBS - Cancellation and Claims
Two moments decide whether a customer stays. Know the cancellation rights and claims rules that apply to non-investment insurance.
ICOBS - Distance Communications
Remote sales carry their own disclosure duties. Distance contracts, marketing disclosure and the information e-commerce requires.
ICOBS - General Matters
Start with the basics: who ICOBS covers, how customers are categorised and what clear, fair and not misleading asks of your communications.
![BCOBS - Distance Communications [Mutual]](https://www.skillcast.com/hubfs/skillcast-theme-2025/imagery/2026%20Course%20Images/281170045172_973931608_BCOBS%20-%20Distance%20Communications%20%5BMutual%5D_ID.webp)
BCOBS - Distance Communications [Mutual]
Members open accounts without ever visiting a branch. Distance contracts, disclosure duties and the information required for remote sales.
![ICOBS - Cancellation and Claims [Mutual]](https://www.skillcast.com/hubfs/skillcast-theme-2025/imagery/2026%20Course%20Images/281170045174_652751639_ICOBS%20-%20Cancellation%20and%20Claims%20%5BMutual%5D_ID.webp)
ICOBS - Cancellation and Claims [Mutual]
Cancellation and claims are where promises get tested. Know the ICOBS rules and apply them fairly to every member.
![ICOBS - Distance Communications [Mutual]](https://www.skillcast.com/hubfs/skillcast-theme-2025/imagery/2026%20Course%20Images/281170045175_1517459258_ICOBS%20-%20Distance%20Communications%20%5BMutual%5D_ID.webp)
ICOBS - Distance Communications [Mutual]
Selling at a distance still requires full disclosure. Distance contracts, marketing rules and the e-commerce information members should get.
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ICOBS - General Matters [Mutual]
The basics, applied to mutuals. Who ICOBS covers, how customers are categorised and what clear, fair and not misleading means in practice.
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Introduction to the Senior Managers and Certification Regime (SMCR)
Accountability became personal for a reason. The three parts of SMCR and what the regime asks of your firm, in ten minutes.
Appropriate Use of Communication Channels
Regulators have fined firms over WhatsApp. Know which activities must be recorded and which channels are approved for business use.
SDR and Investment Labels
Sustainability claims need evidence behind them. Apply the FCA's disclosure requirements to marketing and keep communications credible.
Car Finance Mis-selling
Discretionary commission arrangements are banned and complaints keep arriving. What the ban changed and what fair practice looks like now.
Conduct Rule 1: Act with Integrity
Integrity is judged by the decisions nobody was watching. What Conduct Rule 1 asks, with examples of where people get it wrong.
Conduct Rule 2: Act with due skill, care and diligence
Due skill, care and diligence is a measurable standard. Make informed decisions, assess risk properly and keep professional standards high.
Conduct Rule 3: Be open and cooperative with the FCA, the PRA and other regulators
Regulators notice delay as much as detail. What being open and cooperative means, and what happens when a firm falls short.
Conduct Rule 4: Pay due regard to the interests of customers and treat them fairly
Fair treatment is proved in the moments customers cannot see. What Conduct Rule 4 requires of the information and decisions you give.
Conduct Rule 5: Observe proper standards of market conduct
Markets work on trust. What proper standards of market conduct look like and how to avoid behaviour that undermines integrity.
Conduct Rule 6: Act to deliver good outcomes for retail customers
Good outcomes are the new standard for retail customers. Act in good faith, prevent foreseeable harm and support people properly.
Product Governance
Product governance ensures that products are designed for a defined target market, deliver fair value and are distributed appropriately throughout their life cycle. This course explains the FCA's product governance requirements, including Consumer Duty and PROD obligations. It covers the responsibilities of manufacturers and distributors, product approval processes, target market assessments, pricing and fair value, distribution strategies, ongoing monitoring, governance and remediation. Learners will gain the knowledge needed to support good customer outcomes and evidence compliance with FCA expectations.
CMCOB: Financial Services and Financial Product Claims
This course explains the FCA's Claims Management: Conduct of Business sourcebook (CMCOB) and its application to firms handling financial services and financial product claims. It covers the regulatory framework, vulnerable customers, lead generation, promotions and communications, pre-contract requirements, fee caps, customer communications, claims handling and prudential obligations. Learners will understand how to act in customers' best interests, comply with FCA requirements and avoid the consequences of regulatory breaches.
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