The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling, credit broking and regulated credit agreements.
The general standards and principles outlined by CONC place a duty on firms to uphold the interests of their customers and ensure their fair treatment.
Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.
This course will prepare you to:
- Other businesses covered
- Exercise: Who is affected and to what extent?
- General principles
- Duty to avoid misleading names
- Exercise: Complying with Principle 6
- The main rules
- Never suggest that credit is available unconditionally
- A decision in seconds - really?
- Playing by the rules
- Exercise: Unfair business practices
- Misleading introductions
- Exercise: Payday loan advert
- Risk warnings for payday loans
- Risk warnings & standard disclosures
- Providing adequate explanations
- Pre-contract: Unfair business practices
- Assessing creditworthiness
- Exercise: Creditworthiness & sustainability
- Business conduct: Unfair practices by lenders
- Exercise: Nancy & her storecard
- Ensuring that business practices are fair
- Exercise: Jack's arrears
- Exercise: Identifying the right to cancel
Approximately 40 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.