The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling, credit broking and regulated credit agreements.
The general standards and principles outlined by CONC place a duty on firms to uphold the interests of their customers and ensure their fair treatment.
Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.
Available as part of our FCA and Insurance Course Library.
This course will prepare you to:
- Other businesses covered
- Exercise: Who is affected and to what extent?
- General principles
- Duty to avoid misleading names
- Exercise: Complying with Principle 6
- The main rules
- Never suggest that credit is available unconditionally
- A decision in seconds - really?
- Playing by the rules
- Exercise: Unfair business practices
- Misleading introductions
- Exercise: Payday loan advert
- Risk warnings for payday loans
- Risk warnings & standard disclosures
- Providing adequate explanations
- Pre-contract: Unfair business practices
- Assessing creditworthiness
- Exercise: Creditworthiness & sustainability
- Business conduct: Unfair practices by lenders
- Exercise: Nancy & her storecard
- Ensuring that business practices are fair
- Exercise: Jack's arrears
- Exercise: Identifying the right to cancel
Approximately 40 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.