Treating Customers Fairly (TCF) applies to firms in the financial services industry. This is a significant part of the regulatory landscape that intends to promote fair treatment of customers.
TCF aligns with Principle 6 of the Principles of Business which states that firms must deliver fair outcomes to customers and pay due regard to their interests.
Our Treating Customers Fairly Course explains the FCA's rules for TCF and managing Conduct Risk.
This course will prepare your employees to:
- The six customer outcomes
- What TCF does not mean
- Buyer Beware or Seller Beware?
- Exercise: What is TCF?
- Senior management commitment
- Product design
- Product disclosure
- Marketing & promotion
- Sales & advice
- After-sales service & claims
- Complaints handling
- Remuneration & rewards
- Strategic change
- Product providers, intermediaries & third parties
- TCF enforcement
- Management information
- Exercise: TCF indicators
Approximately 40-minute long e-learning course followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.