Webinar: Consumer Duty in Practice

Training for better customer outcomes

21 October | 11am | 30 minutes

Consumer Duty has increased expectations on firms to deliver good outcomes for all customers, including those with characteristics of vulnerability.

For many organisations, the challenge isn't understanding the regulation. It's ensuring employees can recognise vulnerability, respond appropriately and consistently apply Consumer Duty principles in real-world customer interactions.

In this session, we explore the key challenges firms face, what we're seeing across the financial services sector, and how targeted learning can help build confidence, improve customer outcomes and support compliance.

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Why watch?

We'll show how organisations use Skillcast's Consumer Duty and Vulnerable Customers training solutions to raise awareness, embed good practice, and keep learning relevant as expectations evolve.

What you'll learn

Why vulnerable customers remain a key focus under Consumer Duty
Common challenges organisations face when training employees
How firms can build understanding and confidence across customer-facing teams
The links between Consumer Duty, customer vulnerability and organisational culture
Practical ways to review and enhance your existing training programme
How Skillcast's training solutions can help support compliance and better customer outcomes

Speakers

Danny Ambrose

Manager New Client Sales

Danny has held various commercially focused roles in Risk and Regulatory Compliance. Working with global businesses, Danny is experienced in engaging with clients to implement Compliance technologies to reduce risk and improve employee conduct.

Simon Truckle

Director of Learning Solutions

Simon began his career as a teacher and has been working within online learning for over 20 years. He specialises in advising companies on the best way to maximise their return on learning. He is a published author and has written many blogs on learning and compliance, focused on helping clients develop practical learning strategies that work.

Register for the webinar

Complete the form to see how effective training can help your organisation better support vulnerable customers and meet Consumer Duty expectations.