I have been extremely pleased with Skillcast from the beginning. I am the primary admin for the system (as well as a user), and I find it very easy to use. I review and customise all content before assigning the courses to our staff. I love that Skillcast does not ‘gatekeep’ this functionality and even gives us the ability to build a course from scratch. That said, the Skillcast team is always ready to jump in and help when needed, so you never feel like you are ‘on your own’ in figuring anything out.
Meg Allwein, Operations Management Consultant
Evolin Broking Limited
Insurance compliance e-learning courses
Ensure your staff meet expectations for insurance industry compliance with engaging insurance compliance e-learning courses, supported by Aida, our conversational AI digital assistant, integrated into the learning experience. Select courses carry CISI-endorsed CPD, helping improve staff competency and support your compliance training programme.
Conduct Risk
The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.
Complaints Handling
The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.
Conflicts of Interest in Insurance
A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.
ICOBS - General Matters
The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.
Insurance Distribution Directive (IDD)
The Insurance Distribution Directive (IDD) replaced the Insurance Mediation Directive (IMD) in February 2018.
Treating Customers Fairly
Treating Customers Fairly (TCF) applies to firms in the Insurance industry.
Introduction to the Senior Managers and Certification Regime (SM&CR)
The UK's financial services sector has been rocked over the past decade by scandals ranging from misselling to market manipulation.
Whistleblowing in Insurance
Our Whistleblowing Training Course educates employees on reporting misconduct safely and ensures protection.
Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
ICOBS - Providing Information and Advising
The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.
General Insurance Pricing Practices
The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers.
CASS 5 - Client Money - Insurance Distribution Activity
CASS rules apply to money belonging to all clients.
Overview of SM&CR for Dual Regulated Firms
Our SMCR Overview training course will help your employees understand the key steps needed to comply with the regime.
Fit and Proper Assessments
In order to perform a Senior Management Function (SMF), Senior Managers need to be approved by the FCA and, for dual regulated firms, the PRA.
Conduct Rules for Senior Managers at Insurance Firms
Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).
Conduct Rules for Non-Executive Directors (NEDs)
NEDs are an important part of a firm's governance and provide independence and oversight.
Non-Financial Misconduct
Non-financial misconduct is behaviour that is unrelated to regulated activities, including serious offences such as harassment, bullying, sexual discrimination and sexual misconduct The FCA has indicated it is prepared to consider non-financial misconduct when assessing fitness and propriety.
Financial Crime Prevention (Commercial Insurance)
There are two kinds of financial crime.
Agency Law
The law of agency governs the legal relationship in which an agent deals with a third party on behalf of the principal.
An Introduction to Solvency UK
Solvency II introduced a new, harmonised EU-wide insurance regulatory regime.
Appointed Representatives Regulatory Responsibilities
The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.
Approved Persons
Senior Managers obtain approval to carry out an SMF from the FCA.
Claims Handling - General Insurance
Speed and accuracy of claims handling is a major aspect of service differentiation in this industry.
Ethical Standards in Insurance and Investment
The intent behind creating an ethical business culture is to aim to do the right thing all the time, as a matter of course.
Information Barriers in Insurance
Educate your employees on what Information Barriers are, the different kinds of Information Barriers that exist in the insurance sector, and what laws and regulations they should follow to ensure compliance.
ICOBS - Cancellation and Claims
The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses.
ICOBS - Distance Communications
The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.
Insurance Act 2015
The Insurance Act 2015 represents the most significant reform of insurance contract law in the UK for over a century.
Managing Compliantly in General Insurance
Educate your employees on the responsibilities they carry as professionals working in the UK's insurance industry.
Meeting the Conduct Rules in Insurance Firms
Conduct Rules are the standards of behaviour set and enforced by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation
The Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation has applied since 1 January 2018.
Principles of Insurance
All insurance policies are defined by the seven basic principles of insurance.
Prudential Regulation
Educate your employees on the Prudential Standards for financial businesses in the UK.
The UK Insurance Market
The UK offers the most diversified insurance market in the world.
Understanding Failure to Prevent Fraud (FTPF) in Insurance
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
Understanding Failure to Prevent Fraud (FTPF) in Insurance for Managers
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
Conduct Rule 1: Act with Integrity
Integrity is a fundamental principle in financial services, ensuring ethical conduct and maintaining customer trust.
Conduct Rule 2: Act with due skill, care and diligence
People working in financial services must act with due skill, care and diligence, ensuring their actions do not harm customers or the financial system.
Conduct Rule 3: Be open and cooperative with the FCA, the PRA and other regulators
Financial services firms and employees must be open and cooperative with regulators, including the Financial Conduct Authority and the Prudential Regulation Authority.
Conduct Rule 4: Pay due regard to the interests of customers and treat them fairly
Financial services professionals must always act in the best interests of customers and ensure they are treated fairly.
Conduct Rule 5: Observe proper standards of market conduct
Financial markets rely on trust, integrity and adherence to established rules and ethical behaviour.
Conduct Rule 6: Act to deliver good outcomes for retail customers
Financial services professionals must act in good faith, prevent foreseeable harm and support customers in achieving their financial objectives.
A brief history of insurance regulation in the UK
The UK’s rich insurance history has shaped modern regulations that maintain fairness and stability in the market.
The Insurance Distribution Directive
The Insurance Distribution Directive is a European Union and United Kingdom regulation designed to protect consumers in insurance transactions.
Agency authority in insurance
Agency is a relationship where an insurer appoints an agent to act on its behalf.
Agency in insurance
An agency relationship in insurance allows one party to act on behalf of another, typically a principal engaging an agent.
Functions within insurance firms
Insurance firms perform a variety of functions to create and distribute products, manage risk and serve policyholders.
Lloyd's of London
Lloyd’s of London is the world’s foremost specialist insurance and reinsurance marketplace.
Principle of contribution
The principle of contribution ensures that an insured party can recover losses from multiple insurers without exceeding the total amount of the actual loss.
Principle of indemnity
Indemnity ensures that an insurer compensates the policyholder only for actual losses incurred, not for any potential gain.
Principle of insurable interest
Insurable interest is the requirement that a policyholder benefits financially from the safety of the insured item or person and suffers a loss if it is harmed.
Principle of proximate cause
Proximate cause determines which event in a chain of incidents is the primary cause of an insurance claim.
Principle of subrogation
Subrogation allows an insurer that pays a claim to step into the policyholder’s shoes to seek reimbursement from the responsible party.
Principle of utmost good faith
Utmost good faith, or "uberrima fides", is a principle in insurance contracts requiring both the insurer and the insured to act honestly and not withhold critical information.
Re-insurance
Reinsurance is a financial arrangement where insurance firms transfer some of their risks to specialised reinsurers.
Structure of the UK Insurance Market
The UK insurance market has evolved into one of the most advanced ecosystems globally.
CASS Overview
The FCA's Client Assets Sourcebook (CASS) supports Principle 10 of the FCA's Principles for Businesses.
Principles for Businesses
The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system.
Senior Management Arrangements Systems and Controls
Educate your senior managers on the responsibilities they under the FCA's systems and controls regime for financial services firms in the UK.
Training and Competence
Educate your employees on the FCA's rules for training and competence of staff in the financial services business.
Introduction to UK Financial Regulation
Educate your employees on how the UK's financial services industry is regulated.
CONC - Consumer Credit Regulations
The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK.
CASS 8 - Mandates
Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them.
CASS 9 - Information to Clients
Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.
Introduction to the Consumer Duty
The Consumer Duty is a set of rules that regulated firms need to follow in order to ensure these firms are fair to customers for the entirety of their relationship with them.
Overview of the Consumer Duty
Learn about the FCA's Principle 12 and the rules that flow from it, and see how you can apply Consumer Duty in your day-to-day work.
Operational Resilience
Operational resilience is a requirement for Insolvency II insurers, banks, building societies, investment firms designated by the PRA and other financial institutions.
Good Outcomes for Vulnerable Customers
Companies have a legal obligation to ensure that vulnerable individuals do not suffer any detriment and are given the appropriate level of care.
Award-winning service
- Have confidence in your compliance programme, with a provider trusted by organisations across regulated industries.
- Spend less time resolving issues and more time driving value, with award-winning, responsive support when regulations change or challenges arise.
- Ensure stronger assurance for regulators and stakeholders with a market-recognised, award-winning solution that demonstrates due diligence and quality.