Frequently Asked Questions

Your questions, answered

Compliance Portal

Gamified Learning

Integration

Policy Hub

Remote Services

Common FAQs

Compliance Portal Gamified Learning Integration Policy Hub Remote Services Common FAQs

How do I know if a compliance platform will actually engage employees?

Look for platforms with interactive training, gamification, and feedback tools. Employee experience should be part of the demo and trial process.

Are gamification features really effective in compliance training?

Yes, when used well, gamification features tap into motivation, encourage friendly competition, and make compliance feel less like a chore.

What should I consider if my workforce is remote or global?

Choose a platform with mobile access, multilingual support, and flexible delivery methods (e.g., microlearning, video, e-learning modules).

How do I get leadership buy-in for a more engagement-focused compliance platform?

Show the ROI - this is something that is hard to argue with. Engaged employees complete training faster, retain knowledge longer, and reduce compliance risks.

How long does it take to implement a new compliance platform?

It depends on the company size and complexity. Many platforms offer phased rollouts or pilot programmes to minimise disruption.

What’s the biggest mistake organisations make when choosing a compliance platform?

Focusing only on meeting regulatory requirements without considering usability or employee experience which leads to low adoption and, essentially, a wasted investment.

Who needs a compliance software solution?

Any business that operates under regulatory requirements (for example, healthcare, manufacturing or finance), or ones that want to reduce risk and improve oversight.

Are gamification features really effective in compliance training?

Yes, when used well, gamification features tap into motivation, encourage friendly competition, and make compliance feel less like a chore.

What HR systems can Skillcast integrate with?

 Skillcast integrates with a range of HR systems, including Workday, HiBob, BambooHR, Salesforce and other platforms that support API-based integrations. Our team will work with you to identify the most effective integration approach for your existing technology and business requirements.
 

Can Skillcast support Single Sign-On (SSO)?

Yes. Skillcast supports Single Sign-On with leading identity providers, including Microsoft Entra ID (formerly Azure AD), Okta and Google Workspace. This lets users access the platform with their existing corporate credentials, reducing password administration and creating a smoother sign-in experience.
 

Does Skillcast support SCIM user provisioning?

 Yes. Skillcast supports SCIM provisioning, enabling user accounts to be created, updated and managed automatically from your identity management platform. This helps keep user information accurate and reduces manual administration.

Does Skillcast offer an API?

Yes. Skillcast provides a REST API that can support integrations with HR systems and other business applications. Whether you need to synchronise user data, automate processes or connect reporting tools, our team can help you identify the right approach.

Can Skillcast send training records to another system?

 Yes. Skillcast supports training record feeds that allow learning and compliance data to be shared with external systems. This can help you maintain connected learning records and centralise compliance reporting.

Can user accounts be managed automatically?

 Yes. Skillcast supports automated user provisioning through HR systems, identity providers and API integrations. This helps add, update, and remove employees efficiently while keeping training assignments and reporting accurate.

Is integration secure?

Skillcast supports secure integration methods, including SSO, SCIM and API-based connections. The right approach will depend on your systems, data and security requirements, which can be reviewed as part of the integration process.

Can external contractors access Skillcast if they aren't in our HR system?

 Yes. Skillcast can support external users and contractors, letting them complete assigned training and compliance activities even when they aren't managed through your primary HR system.

How long does an integration take?

Implementation times vary depending on the systems involved and the integration's complexity. Simple integrations may require less configuration, while more complex projects may require additional planning, testing, and stakeholder input. Our team will outline the recommended approach and requirements for your organisation.

Don't see your system listed?

 If your HR system, identity provider or business application is not listed, get in touch. Skillcast supports a range of integration methods, and our team can discuss the options available for your organisation.

How do you manage company policies?

Keeping on top of regulation and making sure that policies reflect the latest changes can be easier said than done. Agreeing and then articulating each policy is a time-consuming process that needs business-wide input to master.

A strategic approach is needed spanning problem emergence, agenda-setting, consideration and then the selection of policy options.

Once drafted and approved, corporate policies need to be accessible and easy to understand. Then once read, employee attestations must be sought to confirm business-wide understanding. In certain cases, for employees to fully understand, policies need to be available in their own languages, especially if they are not proficient in other second languages they speak. The final step is regular monitoring to ensure your company and your people are in check.

Where does policy management go wrong?

Most companies use word-processing tools to write and amend their corporate policies. Then drafts are exchanged over email, with all the version control and tracking issues that entails. Then once signed-off, policies are emailed to employees. Finally, employees attest that they have read and understood each policy – again by email.

This approach is inefficient, fragmented and most importantly, makes it very difficult to track who has attested to what and may prompt regulators to ask some serious questions about compliance processes.

How do I know if a compliance platform will actually engage employees?

Look for platforms with interactive training, gamification, and feedback tools. Employee experience should be part of the demo and trial process. When it comes to employee engagement, relevance is key. Some polices are relevant to all staff while other policies should to be targeted to employees based ondepartment role or seniority. At Skillcast, this is automated. For example, new joiners automatically recieve the right policies and attestations based on whether they are line managers/their job titles.

How can RegTech help manage policies?

Luckily, there are RegTech solutions that can help address these challenges. Policy management platforms are a proven and cost-effective means of creating, socialising and driving attestation for up-to-date corporate policies and demonstrating constant compliance with moving regulation.

Our Artificial Intelligence Digital Assistant (Aida) allows employees to simply ask a question and get an instant, contextual answer, instead of having to reread entire policies. This really boosts engagement and efficiency. In terms of ensuring policy understanding and referencing, Aida is a valuable partner.

RegTech systems can automatically notify corporate policy owners when their policies need to be updated and reviewed, while changes can be instantly cascaded to respective teams and employees. They can limit who accesses which documents, meaning that the right employees engage with the right subject matter. And they can even control the format and language too.

Perhaps, most importantly, employee completion can be analysed according to geography, department and level. That helps you target your resources to where they are needed most, boosting compliance levels and ultimately saving you time and money.

Does Policy Hub support version control?

Yes. Every policy version is tracked, allowing you to maintain a complete history of changes and ensure employees always access the latest approved document.

Can we track policy attestations?

Yes. Policy Hub records who has read and attested to each policy, giving you a clear audit trail and real-time visibility of completion across your organisation.

Can policies be assigned to different employee groups?

Yes. Policies can be targeted based on factors such as role, department or other user attributes, ensuring employees only receive policies relevant to them.

Is our training content still compliant with the latest legislation?

• You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
• For major legislative changes, we:
  • Send you email alerts to ensure you are notified
  • Offer you a free trial of newly created or updated content
  • Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

What formats do you support for remote delivery?

We provide content packages in SCORM 1.2, SCORM 2004 (2nd, 3rd and 4th edition) and xAPI formats, which are compatible with most LMS platforms.

Can we request bespoke modules on top of the standard library?

Yes, we offer bespoke content development as an additional service. If you need a course specific to your organisation’s policies or procedures, we can help create it from scratch or adapt existing content.

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools such as declarations, surveys and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Is our training content still compliant with the latest legislation?

• You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
• For major legislative changes, we:
  • Send you email alerts to ensure you are notified
  • Offer you a free trial of newly created or updated content
  • Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

What file types are supported by the Skillcast system?

Features	Supported file types and details
File Exchange	File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB
SCORM files	Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB
xAPI file	Max file size: 2GB
Videos	File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help
Images	File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB
CPD evidence	File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Policy documents	PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Offline activities evidence	File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Client logo files	File types provided by client: EPS, PDF, AI and SVG
Registers	PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files
Declarations	JPG, JPEG, PNG, GIF, XLS and XLSX files

 

What is Aida and how does it ensure reliable answers?

 Aida is an AI tutor embedded in courses that allows learners to ask questions at any point during learning. It draws exclusively on content that has been vetted and curated by your organisation, including course materials, internal policies, approved web resources, and regulator sites. This curated approach ensures answers reflect accurate, organisation‑specific guidance. 

Can administrators see what questions are asked and how Aida responds?

Yes. Reporting includes both the questions asked and Aida’s responses. For meaningful insight, questions are also categorised by topic (e.g., records management, gifts and hospitality) to reveal trends. All reporting is anonymised by default to encourage open, non‑threatening inquiry. To protect assessment integrity, Aida is disabled during assessments and is only available during the learning components of a course.