Showcase: Using Ask Aida & Edit With Aida

Supporting Vulnerable Customers

4 November | 12pm | 20 minutes

Supporting vulnerable customers remains a key priority for firms, but ensuring employees can consistently apply policies and procedures in real-world situations can be challenging.

Join this Skillcast Showcase to see how Ask Aida and Edit With Aida can help organisations personalise compliance training, provide instant guidance to employees, and strengthen confidence when supporting vulnerable customers.

Using Skillcast's Vulnerable Customers training as a practical example, we'll demonstrate how AI can help bring policies, procedures and learning together to support better decision-making and customer outcomes.

Why attend?

AI is changing how organisations deliver compliance training and support employees. Join us to see how Ask Aida and Edit With Aida can help transform vulnerable customer learning from a one-size-fits-all experience into practical, organisation-specific guidance that employees can use when it matters most.

What we'll cover

✅ How Edit With Aida can tailor vulnerable customer training to reflect your organisation's policies, procedures and escalation routes

✅ How Ask Aida provides employees with instant answers based on approved compliance content

✅ Ways to make compliance learning more relevant, engaging and practical

✅ How AI-powered support can help employees apply learning in customer interactions

✅ The role of training and guidance in supporting Consumer Duty outcomes

Speakers

Danny Ambrose

Manager New Client Sales

Danny has held various commercially focused roles in Risk and Regulatory Compliance. Working with global businesses, Danny is experienced in engaging with clients to implement Compliance technologies to reduce risk and improve employee conduct.

Simon Truckle

Director of Learning Solutions

Simon began his career as a teacher and has been working within online learning for over 20 years. He specialises in advising companies on the best way to maximise their return on learning. He is a published author and has written many blogs on learning and compliance, focused on helping clients develop practical learning strategies that work.

Register for the webinar

Complete the form to see how effective training can help your organisation better support vulnerable customers and meet Consumer Duty expectations.