In this session David explores:
- Why the current approach by the UK FCA to non-financial misconduct is a subset of a much wider topic
- An explanation of the wider drivers of behaviour and the Fundamental Attribution Error
- Insight into why training and communications often fails, and the importance of understanding how people behave when faced with a dilemma
- Why processes, procedures, rules and regulations are often ignored, and the dangers of sludge and friction
- The importance of understanding culture and behaviour within an organization as a “complex” system
- Why the advance of AI will increase the need for behaviourally informed approaches
- Other context on key challenges, opportunities and approaches
Meet our speaker
David Grosse
Keynote Speaker | Founder & Chief Consultant, Behavor
David Grosse is the founder of Behavor, a behavioural risk practice focusing on the Financial Services industry and is the UK Managing Director of Swarm Dynamics, a company that utilises AI in conjunction with social network analysis, behavioural and data science. His work involves advising banks, regulators and industry bodies on the use of behavioural science in risk management, conduct, culture and compliance. During his 30 years working in banking his roles included running a Behavioural Risk team within HSBC Global Banking and Markets; the Global Head of Operational Risk, Asia Pacific Head of Internal Audit, and Hong Kong Chief Operating Officer at Barclays Capital; and the Asia Pacific Chief Operating Officer, and Head of Operational Risk at CLSA, an Asia Pacific based Financial Services firm.