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Case Study: Bespoke Training for a Major UK Retail Bank

A major UK retail bank, chose Skillcast to help it deliver a 3-year internal qualification in premier banking similar to the European Financial Advisor (EFA) standard.
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About the company

A major UK Retail Bank was implementing a new premier banking service for retail clients across a number of European and emerging market countries. Skillcast helped them to deliver their internal training qualification.

The challenge

The bank's new offering relied on developing the customer service, relationship management and advisory skills of new and existing employees. Employees also needed to understand the brand the values and customer proposition of the new premier banking service. This strategic initiative aimed to support the bank’s long term objectives in the premier banking space.

Some key statistics

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313% Increase in learning and development at Kentro
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313% Increase in learning and development at Kentro

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The solution

The internal project team partnered with Skillcast to develop a 3-year internal qualification in premier banking similar to the European Financial Advisor (EFA) standard. The technical curriculum would be delivered using e-learning, with additional face-to-face sessions focusing on sales and relationship management skills.

Skillcast developed a high-impact introductory module that was tightly aligned with the premier banking brand and conveyed the core customer proposition. This was followed by 70 technical training modules covering various product classes, the financial advice process, financial markets, ethics, regulatory compliance, economics, insurance, taxation and law. The courses were delivered in five languages.

Certificates are issued as staff progress through each stage of the programme which is accredited by City and Guilds.

Tesco recognises that our people are our greatest asset. We partnered with Skillcast to create a bespoke learning experience for each colleague. It uses dynamic assignments 
and deadlines to help learners plan and lead their journey.

Lead Learning Design Partner, UK Stores
Tesco

Learn more

Implementation

Authoring tool

Skillcast Author

Learning Management Systems

Cornerstone OnDemand

Integration

SCORM 1.2

Key benefits

Employee engagement with brand values; significant increase in technical knowledge and skills; increased employee retention.

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