<img src="https://certify.alexametrics.com/atrk.gif?account=b2hlr1ah9W20em" style="display:none" height="1" width="1" alt="">
    Login
    Get started

    Success Stories: Bespoke Training for a major UK Retail Bank

    Published on 30 Nov 2016 by Simon Truckle

    A major UK Retail Bank was implementing a new premier banking service for retail clients across a number of European and emerging market countries. Skillcast helped them to deliver their internal training qualification.

    Situation

    The bank's new offering relied on developing the customer service, relationship management and advisory skills of new and existing employees. Employees also needed to understand the brand the values and customer proposition of the new premier banking service. This strategic initiative aimed to support the bank’s long term objectives in the premier banking space. 

    Solution

    The internal project team partnered with Skillcast to develop a three year internal qualification in premier banking similar to the European Financial Advisor (EFA) standard. The technical curriculum would be delivered using e-learning, with additional face-to-face sessions focusing on sales and relationship management skills.

    Skillcast developed a high-impact introductory module that was tightly aligned with the premier banking brand and conveyed the core customer proposition. This was followed by 70 technical training modules covering various product classes, the financial advice process, financial markets, ethics, regulatory compliance, economics, insurance, taxation and law. The courses were delivered in five languages.

    Certificates are issued as staff progress through each stage of the programme which is accredited by City and Guilds.

    Implementation

    • Authoring tool: Skillcast Author
    • Learning Management Systems: Cornerstone OnDemand
    • Integration: SCORM 1.2

    Key benefits

    Employee engagement with brand values; significant increase in technical knowledge and skills; increased employee retention.

    Leave a comment

    Tick

    Free Trial: Compliance Essentials

    Skillcast Essentials is our best-selling library and there's a reason for that. Essentials library provides comprehensive coverage of the key compliance / conduct issues that companies in the UK face today.

    Request now

    Transparency International & Skillcast Relaunch Anti-Bribery Training

    Transparency International (UK) have partnered with Skillcast to develop free anti-bribery training resources, including a refreshed version of the acclaimed 'Doing Business Without Bribery' ...

    Read More
    5 Steps You Should Take To Avoid Facilitating Tax Evasion

    Even if a company has no knowledge of its employee or associated person facilitating tax evasion, they could still be held liable for 'failure to prevent' the offence. The UK Government introduced ...

    Read More
    10 Things You Should Do To Improve Risk Management At Work

    Whether it's catching the train to work, crossing the road, investing in financial products, or making dietary choices, life is full of risk. You can't remove it, but you can contain or mitigate it.  ...

    Read More
    Skillcast at World of Learning 2019

    Skillcast are hosting a 30-minute seminar at World of Learning (#WOL19) the UK’s most comprehensive event for all aspects of learning and development. About World of Learning 2019 Showcasing a ...

    Read More