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Mitigate risks and ensure compliance with our insurance training package

It only takes one mistake to fall short of insurance regulations and for your business to face severe setbacks. With our in-depth insurance courses, your team will get the right knowledge and tools to ensure they’re updated with crucial requirements and equipped to prevent costly errors, legal challenges, or reputational damage.

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Protect your business from critical insurance risks with effective compliance training for your team

36%

The total of UK financial businesses that faced penalties in 2024 for failing to meet regulatory compliance demands.*

*Davies

85%

85% of insurance professionals cited risk management as their top operational priority of 2024.**

**coinlaw.io

82%

In Europe, 82% of insurers reported difficulties in adhering to GDPR alongside Solvency II regulations.**

**coinlaw.io

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Ensure your team is equipped to navigate compliance risks with insurance courses

Equip your team with the skills to navigate the complexities of insurance compliance with our training courses.

Our ready-made insurance courses provide your team with essential knowledge on regulatory requirements, mandates, insurance distribution activity, and much more. Help your team keep up with evolving regulations and benefit from regularly updated courses delivered in various formats to suit your needs.

Want a solution tailored to your company’s specific requirements? Explore our bespoke course options to create a more customisable approach to insurance compliance training.

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Prior to working with Skillcast, we used inflexible systems and our CPD tracking and reporting processes were largely manual, which cost us a lot of time. We not only found an FCA-focused provider that offers ongoing support in Skillcast, but we also improved our processing and reporting standards.

CE Learning Designer,
Commercial Express

Explore our insurance training courses with our comprehensive training library

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Financial Crime Prevention

There are two kinds of financial crime.

Good Outcomes for Vulnerable Customers

Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.

Overview of the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

Introduction to the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

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Conduct Risk

The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.

Operational Resilience

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

Complaints Handling in Insurance

The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.

Conflicts of Interest in Insurance

A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.

ICOBS - General Matters

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.

Insurance Distribution Directives

As it does with any new legislation, the EU Commission conducted a post-implementation check on how the IMD was bedding in, and this review reached the conclusion that there was a need to review and recast the Directive.

Treating Customers Fairly in Insurance

Treating Customers Fairly (TCF) applies to firms in the Insurance industry.

Whistleblowing in Insurance

Our Whistleblowing Training Course educates employees on reporting misconduct safely and ensures protection.

Contract Certainty

Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.

ICOBS - Providing Information and Advising

The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.

General Insurance Pricing Practices

The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers.

CASS 5 - Client Money - Insurance Distribution Activity

CASS rules apply to money belonging to all clients.

Conduct Rules for Senior Managers at Insurance Firms

Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).

Conduct Rules for Non-Executive Directors (NEDs)

NEDs are an important part of a firm's governance and provide independence and oversight.

Agency Law

The law of agency governs the legal relationship in which an agent deals with a third party on behalf of the principal.

An Introduction to Solvency UK

Solvency II introduced a new, harmonised EU-wide insurance regulatory regime.

Appointed Representatives Regulatory Responsibilities in Insurance

The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.

Approved Persons

Senior Managers obtain approval to carry out an SMF from the FCA.

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A unified portal for managing compliance

Available in Standard, Enhanced, or Premium packages, the Skillcast Portal provides the essentials for delivering company-wide compliance training with ease. Enhance your e-learning experience with our comprehensive Learning Management System (LMS), or use your own. You can also decide whether to start straight away with our off-the-shelf courses or customise our solutions to match your unique needs.

Delivering a unified compliance course for Aviva

Common insurance training questions

How can I log and track incidents of financial crime in my organisation?

Our Compliance Breach Register allows you to securely log and monitor incidents of financial crime, such as bribery or money laundering. The tool enables you to track resolution progress and maintain a clear audit trail, ensuring accountability and compliance with regulatory requirements.

How can I ensure my employees understand and comply with our internal policies in relation to financial crime?

Our Policy Hub enables you to distribute policies such as your Anti-Money Laundering (AML) policy to employees, track acknowledgements, and send automated reminders. This ensures everyone understands their obligations and helps you maintain compliance with financial crime regulations.
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How can I ensure employees are aware of our Fraud Prevention policies and procedures? 

Our Policy Hub makes it easy to distribute your Fraud Prevention policies to all employees and track their acknowledgement. You can set up automated reminders to ensure that employees review and agree to comply with these policies, providing a clear record of engagement to support compliance.

How can employees report suspicions of fraud anonymously?

Our Whistleblowing Register provides a secure and anonymous platform for employees to report any suspicions of fraud. This tool ensures that employees can raise concerns without fear of retaliation, allowing your organisation to address potential issues promptly and transparently.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarationssurveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.