Who’s this for?
- Chief Compliance Officers (CCO) and compliance teams:
Streamlines oversight, reporting, and regulatory adherence across UK and EU operations - Human Resources (HR) and Learning & Development (L&D) leaders:
Simplifies training management, tracks staff competency, and boosts engagement across UK and EU teams - Insurance industry staff:
Provides clear, accessible, and engaging compliance training, covering both UK and EU requirements
I have been extremely pleased with Skillcast from the beginning. I am the primary admin for the system (as well as a user), and I find it very easy to use. I review and customise all content before assigning the courses to our staff. I love that Skillcast does not ‘gatekeep’ this functionality and even gives us the ability to build a course from scratch. That said, the Skillcast team is always ready to jump in and help when needed, so you never feel like you are ‘on your own’ in figuring anything out.
Meg Allwein, Operations Management Consultant
Evolin Broking Limited
Insurance compliance e-learning courses
Ensure your staff meet expectations for insurance industry compliance with engaging insurance compliance e-learning courses, supported by Aida, our AI digital assistant, integrated into the learning experience. These courses are designed to help improve staff competency and support your compliance training programme.
%20-ID.webp)
-E.webp)
Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
-ID.webp)
Non-Financial Misconduct
Non-financial misconduct is behaviour that is unrelated to regulated activities, including serious offences such as harassment, bullying, sexual discrimination and sexual misconduct The FCA has indicated it is prepared to consider non-financial misconduct when assessing fitness and propriety.
%20-ID.webp)
%20Regulation%20-ID.webp)
%20in%20Insurance_ID.webp)
Understanding Failure to Prevent Fraud (FTPF) in Insurance
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
%20in%20Insurance%20for%20Managers_ID.webp)
Understanding Failure to Prevent Fraud (FTPF) in Insurance for Managers
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
Conduct Rule 1: Act with Integrity
Integrity is a fundamental principle in financial services, ensuring ethical conduct and maintaining customer trust.
Conduct Rule 2: Act with due skill, care and diligence
People working in financial services must act with due skill, care and diligence, ensuring their actions do not harm customers or the financial system.
Conduct Rule 3: Be open and cooperative with the FCA, the PRA and other regulators
Financial services firms and employees must be open and cooperative with regulators, including the Financial Conduct Authority and the Prudential Regulation Authority.
Conduct Rule 4: Pay due regard to the interests of customers and treat them fairly
Financial services professionals must always act in the best interests of customers and ensure they are treated fairly.
Conduct Rule 5: Observe proper standards of market conduct
Financial markets rely on trust, integrity and adherence to established rules and ethical behaviour.
Conduct Rule 6: Act to deliver good outcomes for retail customers
Financial services professionals must act in good faith, prevent foreseeable harm and support customers in achieving their financial objectives.
A brief history of insurance regulation in the UK
The UK’s rich insurance history has shaped modern regulations that maintain fairness and stability in the market.
The Insurance Distribution Directive
The Insurance Distribution Directive is a European Union and United Kingdom regulation designed to protect consumers in insurance transactions.
Agency authority in insurance
Agency is a relationship where an insurer appoints an agent to act on its behalf.
Agency in insurance
An agency relationship in insurance allows one party to act on behalf of another, typically a principal engaging an agent.
Functions within insurance firms
Insurance firms perform a variety of functions to create and distribute products, manage risk and serve policyholders.
Lloyd's of London
Lloyd’s of London is the world’s foremost specialist insurance and reinsurance marketplace.
Principle of contribution
The principle of contribution ensures that an insured party can recover losses from multiple insurers without exceeding the total amount of the actual loss.
Principle of indemnity
Indemnity ensures that an insurer compensates the policyholder only for actual losses incurred, not for any potential gain.
Principle of insurable interest
Insurable interest is the requirement that a policyholder benefits financially from the safety of the insured item or person and suffers a loss if it is harmed.
Principle of proximate cause
Proximate cause determines which event in a chain of incidents is the primary cause of an insurance claim.
Principle of subrogation
Subrogation allows an insurer that pays a claim to step into the policyholder’s shoes to seek reimbursement from the responsible party.
Principle of utmost good faith
Utmost good faith, or "uberrima fides", is a principle in insurance contracts requiring both the insurer and the insured to act honestly and not withhold critical information.
Re-insurance
Reinsurance is a financial arrangement where insurance firms transfer some of their risks to specialised reinsurers.
Structure of the UK Insurance Market
The UK insurance market has evolved into one of the most advanced ecosystems globally.
Principles for Businesses
The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system.
Senior Management Arrangements Systems and Controls
Educate your senior managers on the responsibilities they under the FCA's systems and controls regime for financial services firms in the UK.
Training and Competence
Educate your employees on the FCA's rules for training and competence of staff in the financial services business.
Introduction to UK Financial Regulation
Educate your employees on how the UK's financial services industry is regulated.
CONC - Consumer Credit Regulations
The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK.
CASS 8 - Mandates
Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them.
CASS 9 - Information to Clients
Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.
Introduction to the Consumer Duty
The Consumer Duty is a set of rules that regulated firms need to follow in order to ensure these firms are fair to customers for the entirety of their relationship with them.
Overview of the Consumer Duty
Learn about the FCA's Principle 12 and the rules that flow from it, and see how you can apply Consumer Duty in your day-to-day work.
Operational Resilience
Operational resilience is a requirement for Insolvency II insurers, banks, building societies, investment firms designated by the PRA and other financial institutions.
Good Outcomes for Vulnerable Customers
Companies have a legal obligation to ensure that vulnerable individuals do not suffer any detriment and are given the appropriate level of care.
Seven years of award-winning service
- Have confidence in your compliance programme, supported by a provider trusted by organisations across regulated industries
- Spend less time resolving issues and more time driving value, with award-winning, responsive support when regulations change or challenges arise
- Ensure stronger assurance for regulators and stakeholders with a market-recognised, award-winning solution that demonstrates due diligence and quality