Webinar: Consumer Duty Board Reports - Year Two

On-demand | Online

Watch this webinar to learn more about:

What the FCA is now expecting in year two Consumer Duty board reports
Common issues identified in year one (e.g. ineffective MI, limited board challenge, poor linkage to outcomes)
What “effective oversight and challenge” looks like
How to improve your MI to support meaningful reporting
How Skillcast tools can help evidence compliance and engagement
How to successfully include Consumer Duty training in year two

About this webinar

Where does the FCA currently stand on Consumer Duty implementation
What feedback is the FCA providing during supervision?
Where are firms in their consumer duty implementation?
What are the challenges and next steps in board reports?
Integrating year one learnings into year two
How to show that customer understanding, support, and value are actively monitored and improved
Digital evidence: training completions, policy acceptance, behavioural insight
Are firms removing their Consumer Duty Champions?

Watch now

Associated Board Member | Skillcast

Head of Regulatory Policy & Compliance | PIMFA