Webinar: Consumer Duty Board Reports - Year Two

17th June 2025 | 11am | Online

Join this webinar to learn more about:

What the FCA is now expecting in year two Consumer Duty board reports
Common issues identified in year one (e.g. ineffective MI, limited board challenge, poor linkage to outcomes)
What “effective oversight and challenge” looks like
How to improve your MI to support meaningful reporting
How Skillcast tools can help evidence compliance and engagement
How to successfully include Consumer Duty training in year two

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About this webinar

In this session we'll cover:

Where does the FCA currently stand on Consumer Duty implementation
What feedback is the FCA providing during supervision?
Where are firms in their consumer duty implementation?
What are the challenges and next steps in board reports?
Integrating year one learnings into year two
How to show that customer understanding, support, and value are actively monitored and improved
Digital evidence: training completions, policy acceptance, behavioural insight
Are firms removing their Consumer Duty Champions?

Register today

Meet our speakers

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Katharine Leaman

Associated Board Member | Skillcast

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Alexandra Roberts

Head of Regulatory Policy & Compliance | PIMFA