Free Vulnerable Customers Checklist

Length: 1-page | Format: Editable PPT/PDF

Customer vulnerability is a subject that has received a great deal of attention over the last few years.

In times of disruption or change, it becomes even more important that your employees are aware that:

  1. Consumers may come to them in a state of vulnerability
  2. Organisations can make this better or worse

That's why we've created a checklist to help.

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Vulnerable Customers Checklist

How this training aid helps...

Our desk aid has 7 checks to help you ensure that your staff fully understand and adhere to FCA guidelines.

Issues highlighted include:

  • Creating a policy
  • Types of vulnerability
  • Awareness training
  • Identifying customers

Download your free training aid