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Future-Proofing Tesco Via Workforce Skills Transformation

Following a capability review, the retailer chose Skillcast to help deliver training to adapt, upskill and reskill employees and prepare them to face future challenges.

About the company

Tesco is a leading multinational grocery and general merchandise retailer, with over 5,000 stores globally – the vast majority are in the UK. The company was founded in 1919 by Sir Jack Cohen.

As a business, Tesco aims to “serve customers every day with affordable, healthy and sustainable food – to help them enjoy a better quality of life and an easier way of living”.

Employees

Over 330,000

Industry

Retail

Location

Welwyn Garden City, United Kingdom

As a company, Tesco recognises that our people are our greatest asset, and we strive to support our colleagues to grow and adapt to the changing world of work. We evolved our learning framework to equip store colleagues with skills that allowed them to work where, when and how it suits their lives. We partnered with Skillcast to create a bespoke learning experience for each employee. It uses dynamic assignments and deadlines to help learners plan and lead their journey. By restructuring our learning portal, we were also able to improve accessibility, user experience and adoption.

Lead Learning Design Partner UK Stores
Tesco

At Skillcast, we value strong partnerships with our clients and are incredibly proud of the role we played in Tesco's transformative learning and development program.

Rich Gill, Client Director
Skillcast

The challenge

With Tesco putting people at the centre of everything they do, they created a forward-looking, multi-skilled Capability team to head up areas such as workforce learning and talent development.

One of their tasks was conducting an end-to-end review of Tesco’s learning and development (L&D) offering. As part of that, they formulated a comprehensive skills framework to deliver a transformative L&D programme.

The framework needed to adapt, upskill and reskill Tesco’s workforce, preparing them to face future challenges head-on. To help achieve their goals, they partnered with Skillcast.

 

Some key statistics

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313% Increase in learning and development at Kentro
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313% Increase in learning and development at Kentro

The solution

The Capability team leveraged the Skillcast Learning Management System (LMS) to seamlessly implement the framework. By doing that, they enabled over 330,000 learners to acquire new skills and unleash their full potential.

Skillcast's technical expertise and innovative approach played a pivotal role. Using complex data integrations and sophisticated algorithms, we provided invaluable support in configuring the LMS, delivering a highly personalised learning journey for all employees.

Our LMS enabled staff to assign themselves additional training to acquire new skills that weren’t necessarily needed for their current position. It digitally recorded this, as well as the mandatory capabilities required for their present role.

This game-changing solution empowered managers to assign or remove employees’ skills training as part of their development or to meet local demand.

Outcomes

The initiative was a resounding success, upskilling and retraining the Tesco workforce, enabling them to adapt easily to new job roles and functions. Indeed, over 800,000 skills were assigned.

Alongside that, the additional LMS functionality and reporting Skillcast developed to meet Tesco’s unique demands garnered positive feedback from colleagues and managers.

With the development of mobile-first, intuitive dashboard reports, the future of Tesco's L&D programme looked bright, making it easier to enable more effective operational and strategic decision-making.

Investing in the workforce is critical to driving growth and creating a sustainable future, and Tesco and Skillcast set a benchmark for all organisations to follow.

 

Discover Skillcast LMS

Learn more about our award-winning, feature-packed LMS by clicking the link below. Additionally, browse the Skillcast Compliance Portal, our supporting tool that automates and simplifies your company’s e-learning.
 
Discover the Skillcast LMS See the Skillcast Compliance Portal

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