Introduction to Consumer Duty Course

The FCA's Consumer Duty is a new standard which addresses the conduct of firms. This duty aims to achieve a step change in how customers are protected.

This set of rules ensures that regulated firms are fair to their customers for the entirety of their relationship with them and that they are not taken advantage of.

Our Introduction to the Consumer Duty Course introduces this FCA Principle, the expectations that it sets and how to apply it in your day-to-day work.

About this Course

Available as part of our FCA Compliance Library and Insurance Library.

Learning Objectives

This course will prepare your employees to:

Name the FCA Consumer Duty
Recall the cross-cutting rules that explain the Consumer Duty
Describe the outcomes that we must achieve for our customers
Recognise when the Consumer Duty applies to your day-to-day activity

Course outline

Welcome

What is Consumer Duty?

- You decide: Why do retail customers require a higher level of protection?

Principle 12 - Consumer Duty

Isn't that TCF with a different name?

- You decide

Three cross-cutting rules

- You decide

The four outcomes

- You decide

Good practice

Monitoring

New Conduct Rule for Individulas

- You decide

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 30-minute long e-learning course followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.