Engage, upskill, and educate your teams
Upskill your employees in the essentials of insurance regulatory compliance with our dedicated course library. As the leading provider of compliance training to the UK’s financial services industry, our expertise lies in delivering engaging learning experiences to your employees.
Covering topics such as agency law, CASS rules, ethical standards, and financial regulation, this course library is ideal for improving company-wide FCA compliance knowledge. You can host this library on our fully managed LMS portal or use it on your own. Plus, you can customise your learning experience by exploring our bespoke training plans.
What you’ll find in our insurance compliance course library
See what’s included in our insurance compliance course library below. Looking for something specific? Use the search bar to find what you need. If you have any questions, don’t hesitate to reach out and tell us more about your requirements — we’re happy to help.
Good Outcomes for Vulnerable Customers
Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.
Overview of the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms.
Introduction to the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms.
Conduct Risk
The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.
Operational Resilience
The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.
Complaints Handling in Insurance
The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.
Conflicts of Interest in Insurance
A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.
ICOBS - General Matters
The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.
Insurance Distribution Directive (IDD)
As it does with any new legislation, the EU Commission conducted a post-implementation check on how the IMD was bedding in, and this review reached the conclusion that there was a need to review and recast the Directive.
Treating Customers Fairly in Insurance
Treating Customers Fairly (TCF) applies to firms in the Insurance industry.
Whistleblowing in Insurance
Our Whistleblowing Training Course educates employees on reporting misconduct safely and ensures protection.
Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
ICOBS - Providing Information and Advising
The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.
General Insurance Pricing Practices
The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers.
CASS 5 - Client Money - Insurance Distribution Activity
CASS rules apply to money belonging to all clients.
Conduct Rules for Senior Managers at Insurance Firms
Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).
Non-Financial Misconduct
Non-financial misconduct is behaviour that is unrelated to regulated activities, including serious offences such as harassment, bullying, sexual discrimination and sexual misconduct.
Agency Law
The law of agency governs the legal relationship in which an agent deals with a third party on behalf of the principal.
An Introduction to Solvency UK
Solvency II introduced a new, harmonised EU-wide insurance regulatory regime.
Appointed Representatives Regulatory Responsibilities in Insurance
The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.
Approved Persons
Senior Managers obtain approval to carry out an SMF from the FCA.
CASS 8 - Mandates
Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them.
CASS 9 - Information to Clients
Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.
Claims Handling - General Insurance
Speed and accuracy of claims handling is a major aspect of service differentiation in this industry.
Ethical Standards in Insurance and Investment
The intent behind creating an ethical business culture is to aim to do the right thing all the time, as a matter of course.
Information Barriers in Insurance
Educate your employees on what Information Barriers are, the different kinds of Information Barriers that exist in the insurance sector, and what laws and regulations they should follow to ensure compliance.
ICOBS - Cancellation and Claims in Insurance
The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses.
ICOBS - Distance Communications in Insurance
The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.
Insurance Act 2015
The Insurance Act 2015 represents the most significant reform of insurance contract law in the UK for over a century.
Insurance Distribution Directive (IDD)
The Insurance Distribution Directive (IDD) replaced the Insurance Mediation Directive (IMD) in February 2018.
Managing Compliantly in General Insurance
Educate your employees on the responsibilities they carry as professionals working in the UK's insurance industry.
Meeting the Conduct Rules in Insurance Firms
Conduct Rules are the standards of behaviour set and enforced by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation in Insurance
The Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation has applied since 1 January 2018.
Principles of Insurance
All insurance policies are defined by the seven basic principles of insurance.
Prudential Regulation (INSPRU)
Educate your employees on the Prudential Standards for financial businesses in the UK.
The UK Insurance Market
The UK offers the most diversified insurance market in the world.
Understanding Failure to Prevent Fraud (FTPF) in Insurance
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
Understanding Failure to Prevent Fraud (FTPF) in Insurance for Managers
Failure to Prevent Fraud (FTPF) is a corporate offence that holds organisations criminally liable if they do not have reasonable measures in place to stop fraud committed by someone acting on their behalf.
Purpose-designed software to enhance your compliance efforts
The Skillcast Portal provides a central platform for handling e-learning and policy management, staff disclosures, compliance registers, and more. Available at Standard, Enhanced, and Premium levels, our portal enhances how you deliver compliance training. Plus, all plans come with our five-star managed services and security as standard.
