Ethical Standards in Insurance & Investment Training Course

The FCA is expecting a significant shift in the ethical culture of insurers following the application of the Senior Managers and Certification Regime (SM&CR) to insurers in 2018.

The intent behind creating an ethical business culture is to aim to do the right thing all the time as a matter of course.

This course will educate your employees on the fundamental responsibilities of professionals working in the insurance sector, including the ones they have towards your Company as their employer, as well as customers and third parties.


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About this Course

Available as part of our Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Understand the importance of maintaining ethical standards
  • Know your fundamental responsibilities: honesty and integrity, avoiding plagiarising, avoiding inappropriate use of confidential information
  • Know your responsibilities to the Firm: disclosure of conflicts, responsibilities of supervisors, observing policies regarding personal account dealing, email and Internet access, not misrepresenting yourself or the Firm
  • Know your responsibilities to your clients: independence and objectivity, properly preparing research reports, fulfilling fiduciary duties, fair dealing and preserving confidentiality

Course Outline


The importance of ethical conduct

Statement of ethical conduct

- Exercise: Statement of ethical conduct

Inside information

- Exercise: Confidential information
- Sunita
- Competitive advantage

Financial crime

- Exercise: Fraud
- Bribery and Corruption


- Exercise: Plagiarism


Conflicts of interest

- Exercise: Outside Employment
- Exercise: Gifts and entertainment
- Exercise: Disclosure of conflicts

Responsibilities of supervisors

- Exercise: Responsibilities of supervisors

Email Access

Social Media

Prohibition against misrepresentation

- Exercise: Misrepresentation

Independence and objectivity

- Exercise: Independence and objectivity

Preparation of research reports

Fiduciary duties

- Exercise: Fiduciary duties

Investment recommendations & actions

- Exercise: Fiduciary duties

Priority of transactions

Fiduciary duties

- Exercise: Fair dealing


- Exercise: Confidentiality




Course Specifications



Approximately 45-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Course Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library