Solvency II introduced a new, harmonised EU-wide insurance regulatory regime. This course will enable you to familiarise yourself with and better understand Solvency II.
The FCA expects firms with appointed representatives to ensure their appointed representatives are aware of the provisions within the FCA handbook that apply to them. This course outlines the comprehensive regulatory responsibilities of an appointed representative.
Learn about the FCA's rules for the administration of client assets and client money, including the requirements to segregate and safeguard these assets.
Insurers or those acting for them must treat customers fairly when handling claims. This course enables you to understand and learn the basic claims handling process found in the General Insurance sector and the regulatory requirements surrounding it.
Learn how to receive and handle complaints from retail clients in the financial services sector.
[Duration: 20 min]
Get an overview of the FCA's conduct of business rules for consumer credit business.
Conduct Risk covers how we conduct ourselves, from the way we treat our customers, how we incentivise staff, how we deal with conflicts of interest, how we develop products and how we sell them. Find out the risks we face in our business and how we manage them.
The management of conflicts of interests is understandably high on the FCA's conduct risk agenda. Find out how conflicts of interest in the insurance sector can arise and how such conflicts should be managed.
Contract certainty was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry. This course enables you to familiarise yourself with and better understand the principles of Contract Certainty within insurance.
Learn about the fundamental responsibilities of professionals working in the insurance sector, including those to their employer, customers and third parties.
The European Insurance Distribution Directive (IDD) replaced the Insurance Mediation Directive (IMD) in February 2018. Learn about the IDD, understand key elements of the new Directive and appreciate what rule modifications will be required.
Learn about the FCA's conduct of business rules for cancellation and claims that apply to the insurance business.
Learn about the FCA's conduct of business rules for dealing using distance communications in the insurance business.
Learn about the FCA's general conduct of business rules in the insurance business.
Learn about the FCA's conduct of business rules for providing information and advising in the insurance business.
Learn what Information Barriers are, the different kinds of Information Barriers that exist in the insurance sector and what laws and regulations they help us to comply with.
The Insurance Act 2015 represents the most significant reform of insurance contract law in the UK for over a century. Understand key aspects of the Insurance Act and the late payment of insurance claims provisions enacted as part of the Enterprise Act 2016.
Here you'll learn how the UK's financial services industry is regulated. You will learn how regulations impact everything we do, and that compliance with them is an individual, as well as a collective, responsibility.
In this course you will learn about how each of us working in the UK’s insurance industry has a responsibility for complying with the rules laid down by the Financial Conduct Authority (FCA) and, where appropriate to our businesses, the Prudential Regulation Authority (PRA).
The Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation has applied since 1 January 2018. Review the key points of the PRIIPs regulation including the production and delivery of mandatory key information to retail investors.
Learn about the FCA's 11 Principles for Businesses that apply to financial firms in the UK.
Get an overview of the Prudential Standards for financial businesses in the UK.
Learn about the responsibilities of senior managers under the FCA's systems and controls regime for financial services firms in the UK.
Learn about the FCA's rules for training and competence of staff in the financial services business.
Learn about the FCA's requirements for Treating Customers Fairly (TCF) and managing Conduct Risk.
Whistleblowing on internal malpractices and external threats is extremely important for the functioning and survival of our company. Learn about your responsibility to blow the whistle and the protection given to whistleblowers.