Training & Competence Course

Training and Competence (T&C) forms an important part of UK regulations under the FCA. These rules apply, in particular, to employees in financial services who deal with or on behalf of customers.

The T&C regime aligns with the Principles for Business which requires firms to take reasonable care to control their affairs. This includes arranging for employees engaged in a regulated activity to develop competence.

Our Training and Competence Course explains the FCA's rules for the training and competence of staff in the financial services sector.

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Training & Competence

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare your employees to:

  • Recognise that all employees must be competent to carry out the responsibilities allocated to them
  • Understand that employees dealing with, or on behalf of, customers must be assessed as competent
  • Understand that employees must be supervised to ensure they maintain competence and apply appropriate knowledge, skill and expertise to their duties
  • Be aware that a gap in financial sector employment could lead to an employee needing to be reassessed as competent

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline


What is Training & Competence?

Purpose of T&C regime



- Guidance for our firm

Exercise: Purpose of T&C regime

T&C process


Working prior to attaining competence

Role-specific requirements

- Restrictions on the performance of certain activities

Assessing competence

Exercise: Attaining competence

Appropriate qualifications

Exemptions from appropriate qualifications

- Further exemptions

Restarting a regulated activity

Maintaining competence

- Frequency of assessment
- Requirements for retail investment advisors

Supervising employees

- Assessment & coaching skills

Monitoring employees assessed as competent

Record keeping

Exercise: Competence & record keeping




Course Specifications



Approximately 30-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library