Training & Competence Course

Training and Competence (T&C) forms an important part of UK regulations under the FCA. These rules apply, in particular, to employees in financial services who deal with or on behalf of customers.

The T&C regime aligns with the Principles for Business which requires firms to take reasonable care to control their affairs. This includes arranging for employees engaged in a regulated activity to develop competence.

Our Training and Competence Course explains the FCA's rules for the training and competence of staff in the financial services sector.

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Training & Competence

About this Course

Available as part of our FCA and Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Recognise that all employees must be competent to carry out the responsibilities allocated to them
  • Understand that employees dealing with, or on behalf of, customers must be assessed as competent
  • Understand that employees must be supervised to ensure they maintain competence and apply appropriate knowledge, skill and expertise to their duties
  • Be aware that a gap in financial sector employment could lead to an employee needing to be reassessed as competent

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline


What is Training & Competence?

Purpose of T&C regime



- Guidance for our firm

Exercise: Purpose of T&C regime

T&C process


Working prior to attaining competence

Role-specific requirements

- Restrictions on the performance of certain activities

Assessing competence

Exercise: Attaining competence

Appropriate qualifications

Exemptions from appropriate qualifications

- Further exemptions

Restarting a regulated activity

Maintaining competence

- Frequency of assessment
- Requirements for retail investment advisors

Supervising employees

- Assessment & coaching skills

Monitoring employees assessed as competent

Record keeping

Exercise: Competence & record keeping




Course Specifications



Approximately 30-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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