Training & Competence Course

Training and Competence (T&C) forms an important part of UK regulations under the FCA. These rules apply, in particular, to employees in financial services who deal with or on behalf of customers.

The T&C regime aligns with the Principles for Business which requires firms to take reasonable care to control their affairs. This includes arranging for employees engaged in a regulated activity to develop competence.

Our Training and Competence Course explains the FCA's rules for the training and competence of staff in the financial services sector.

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Training & Competence

About this Course

Available as part of our FCA and Insurance Course Library.

Learning Objectives

This course will prepare your employees to:

  • Recognise that all employees must be competent to carry out the responsibilities allocated to them
  • Understand that employees dealing with, or on behalf of, customers must be assessed as competent
  • Understand that employees must be supervised to ensure they maintain competence and apply appropriate knowledge, skill and expertise to their duties
  • Be aware that a gap in financial sector employment could lead to an employee needing to be reassessed as competent

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline

Welcome

What is Training & Competence?

Purpose of T&C regime

Competence

- Guidance for our firm

Exercise: Purpose of T&C regime

T&C Process

Training

Working prior to attaining competence

Role-specific requirements

- Restrictions on the performance of certain activities

Assessing competence

- Exercise: Attaining competence

Exercise: Attaining competence

Appropriate examinations

Exemptions from appropriate examination

- Further exemptions

Restarting a regulated activity

Maintaining competence

- Frequency of assessment
- Requirements for retail investment advisors

Supervising employees

- Assessment & coaching skills

Monitoring employees assessed as competent

Record keeping

Exercise: Competence & record keeping

Summary

Affirmation

Assessment

Course Specifications

Structure

Structure

Approximately 30-minute long e-learning course followed by a 10-question assessment.

Audience

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Fast track

Fast Track Option

Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply bypassing the assessment.

Compatibility

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.

Tailoring

Tailoring

Fully customisable on Skillcast Portal CMS.

Translation

Translation

Pre-translated versions not available, but all text content can be exported for translation into all languages.

Localisation

Localisation

Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library