Empowering Reporting for Commercial Express | Case Study

Employees

Mid-sized (51-200 employees)

Industry, Financial Services

Insurance

Location

Dudley, United Kingdom

Before working with Skillcast, we used inflexible systems and our CPD tracking and reporting processes were largely manual, which cost us a lot of time. We value our customers and care about empowering their professional journey. To honour our commitment to maintaining high standards, it became clear a change was needed. With Skillcast, we found an FCA-focused provider that offers ongoing support and has improved our processing and reporting standards. Their solution – Training360 – has been a godsend!

Learning Designer
Commercial Express

The solution

Commercial Express chose to partner with Skillcast, using our LMS and Training360 tracking tool to provide an efficient platform for their course content and seamless CPD processes.

Skillcast offered an understanding of the FCA environment and what was needed to meet the regulator's expectations.
Commercial Express worked closely with the Skillcast Support team to ensure seamless implementation of our tracking tool and LMS.
With Training360, Commercial Express could effortlessly capture CPD hours and had access to real-time data via dashboard reporting.
By creating a process-driven experience, Skillcast transformed CPD evidencing and tracking into an efficient process, free from manual error.

The outcomes

Commercial Express experienced a measurable improvement in how they tracked CPD hours, ensuring their customers had the security of reliable data capture for their professional development.

Manual processing was eliminated, reducing reporting time by up to three days per submission period.
Automatic tracking and recording saved time and improved reporting accuracy.
Dashboard reporting allowed brokers' CPD activity to be viewed in one place, improving data accessibility and reporting standards.
Ongoing technical support ensured no time was lost troubleshooting.
Using our LMS, day-to-day operations were simple and flexible, allowing automatic updates to course content as needed.
Transitioning from existing systems was frictionless, with good user adoption and smooth project management.

Simplify your compliance programme

Manage, automate and reinforce your company’s training in one place with the Skillcast Compliance Portal, including e-learning, policy management, disclosures, registers and events.

Discover our Compliance Portal