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Reducing Policy Burden for BFML With a Centralised Hub

When Bespoke Facilities Management Limited (BFML) needed to distribute hundreds of key documents to staff more efficiently, they chose Skillcast's Policy Hub.

About the company

BFML provides a broad range of facility maintenance services, including security, cleaning, building and landscaping, across numerous sectors, such as commercial, retail and leisure, rail, distribution and logistics, clinical, and construction. Driven by process and technology, they enable businesses to focus on their core operations.

Employees

Mid-sized (51-200)

Industry

Facilities Management

Location

Birmingham, United Kingdom

Skillcast is a great platform: very quick and simple to set up. Unlike others, it lets you organise things the way you want. It's not just an out-of-the-box product, but customisable to your company's needs. They have a great support team that’s always reachable and willing to help with any queries or add something new. They’re contactable via email but will jump on a video call to go more in-depth if needed.The Skillcast platform has offered us a single access point for employees, where their e-learning can be completed alongside assertation of our company safety documentation, so everything is in one place. Skillcast has also given us peace of mind that all policies and e-learning are assigned to the right users when they start, and allowed us to report on anything outstanding around staff and company compliance with ease.

IT Support Technician
Bespoke Facilities Management

The challenge

Given BFML partners with organisations across many sectors, they needed to distribute hundreds of policies and other key documents to their staff – over 300 in total.

Historically, a spreadsheet was used. However, this created a huge challenge when assigning and sending documents to new starters. Not only was it an administrative burden, but prone to errors and omissions.

In addition, there was the issue of assigning and distributing updated versions whenever the documents changed.

 

Some key statistics

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313% Increase in learning and development at Kentro
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313% Increase in learning and development at Kentro

The solution

Skillcast's Policy Hub enabled BFML to automatically assign documents to staff, while the built-in attestation feature allowed them to consolidate existing reporting.

With the help of a dedicated Skillcast customer success manager, BMFL could also distribute updates of important documents to specific audiences, including notices, key elements for onsite work and employee handbooks. Additionally, completions were reported in real time for new and existing staff.

The outcomes

The Skillcast Policy Hub helped BFML maintain its compliance levels. By automating a previously manual process across more than 300 documents, they also saved a huge amount of staff time.

Alongside that, the tool helped automate document issuance, a key element of BFML’s compliance, risk and governance management.

By using Policy Hub to maintain and manage documents, they saved around 390 working hours a year (equivalent to one day per week).

 

Discover the Skillcast Compliance Portal

The Policy Hub is a one-stop solution that’s simple to use and personalisable. It’s part of the Skillcast Compliance Portal, a centralised platform that allows you to manage e-learning, staff disclosures, registers, surveys, and more, and is available with our Premium plan.

 
Explore the Compliance Portal

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