Aviva Success Story: Compliance E-learning

When the UK's largest general insurer, Aviva decided to create a single unified compliance essentials e-learning course, they chose to collaborate with Skillcast.

Situation

Aviva requires all employees to complete learning modules in nine essential learning topics every year in order to comply with regulations and manage legal and reputation risks. The process time and administration overhead involved in delivering these modules was estimated to be equivalent to 200 full-time employees (a cost of approximately £7.75 million per year).

Solution

The Aviva Learning & Development team partnered with Skillcast to develop a single essentials learning module. The module used adaptive logic to allow employees who could demonstrate their understanding of certain topics to skip the related learning material.

This assessment-focused approach, combined with a consistent user interface and concise learning content, has resulted in a significant reduction in the overall process time for essential learning. Consolidating nine modules into a single activity has simplified audience management and reporting, resulting in administrative savings.

Implementation

Authoring tool: Skillcast Author
Learning Management System: Oracle OLM
Integration: SCORM 1.2
Hosting: Content deployed on client LMS (OLM)
Reporting: Standard OLM reports plus Skillcast tools for detailed analysis of training records