CONC - Consumer Credit Regulations
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40 Minutes -
For all staff
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UK
FCA consumer credit rules apply to insurance firms carrying out regulated credit activities, including credit broking. Consumer credit compliance means more than knowing the rules exist. Staff need to understand how requirements affect customer interactions, credit-related activities and business decisions. Our CONC Consumer Credit Regulations Compliance course outlines how consumer credit is regulated in the UK and how to identify relevant FCA Handbook requirements.
Help your staff build practical knowledge of CONC and how it works alongside the FCA Principles and Consumer Duty.This in-depth consumer credit compliance e-learning helps insurance teams recognise their responsibilities, apply FCA requirements consistently and protect customers.
What you’ll learn in
this course
- Understand the bigger picture about how consumer credit is regulated in the UK
- Have an awareness of other relevant FCA rules with which a consumer credit firm is required to comply
- Understand why the FCA is concerned about providing premium finance to retail insurance customers
- Know the procedures for financial promotions (advertising) and communications
- Know the pre-contractual and post-contractual requirements
- Identify the tenets of responsible lending
- Recognise where you have a duty to give information
- Understand cost caps
- Know the procedures for dealing with arrears, default and recovery
- Explain the customers' rights to cancel