Skillcast Jobs

Skillcast is the UK’s market-leading provider of E-learning and Regtech. We help companies to train, motivate and manage their employees to act with integrity and in compliance with laws and regulations. 

As a growing company, we often have roles on offer in both the UK and Malta, offering great benefits and a friendly collaborative working environment.

If you have an enquiry about an existing application, please email us.

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Skillcast Jobs

Current Vacancies

Customer Success Manager

London - FT - Hybrid Working

We are looking for an experienced e-learning customer services manager with LMS administration experience to join our growing customer success team.

Key responsibilities

  • Be responsible for a portfolio of clients
  • Set up and configure learning portals for your clients
  • Manage day-to-day requests such as adding users, assign courses, and set up communications
  • Provide support to client administrators and their users via email and telephone
  • Train client administrators how to use the learning portals using screen share
  • Suggest improvements to client administrators and obtain feedback on our performance
  • Engage clients to build lasting relationships

Experience & Skills

  • One or more years of customer service experience in an e-learning environment (LMS administration)
  • Excellent communication and presentation ability
  • Ability to ask critical, insightful questions and probe for information to facilitate problem-solving
  • Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.

Apply for this role

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