Customer Success Manager
London - FT - Hybrid Working
We are looking for an experienced e-learning customer services manager with LMS administration experience to join our growing customer success team.
Key responsibilities
- Be responsible for a portfolio of clients
- Set up and configure learning portals for your clients
- Manage day-to-day requests such as adding users, assign courses, and set up communications
- Provide support to client administrators and their users via email and telephone
- Train client administrators how to use the learning portals using screen share
- Suggest improvements to client administrators and obtain feedback on our performance
- Engage clients to build lasting relationships
Experience & Skills
- One or more years of customer service experience in an e-learning environment (LMS administration)
- Excellent communication and presentation ability
- Ability to ask critical, insightful questions and probe for information to facilitate problem-solving
- Ability to quickly and efficiently identify key issues or variables to consider in making important decisions.
B2B Marketing Events Manager
London - FT - Hybrid Working
We are looking for an experienced e-learning customer services manager with LMS administration experience to join our growing customer success team.
This is an opportunity for a skilled and motivated professional to work directly with the Head of Growth to reinforce Skillcast as the thought leader in staff compliance. The role involves engaging our audience with actionable content, including webinars, videos and F2F events.
Key responsibilities
- Maintain the events calendar, including webinars, F2F, videos & social
- Research and generate B2B event ideas
- Source and manage internal and external experts
- Create engaging video content
- Manage webinar (setup, signup, promotions etc.)
- Create and manage social media content
- Optimise events to drive engagement and ROI
Content Marketing Executive
London - FT - Hybrid Working
This is an opportunity for a skilled and motivated digital marketing professional to work directly with the Head of Growth to build on recent growth to cement the company's position as the thought leader in the staff compliance space.
Key responsibilities
- Maintain the content marketing calendar
- Research and generate B2B content ideas
- Source & create engaging blog and downloadable content
- Build and maintain B2B web content
- Manage monthly email newsletters
- Optimising website, blog and other
resources to drive traffic and leads
- Manage Social and PPC.
Full Stack Engineer
London - FT - Hybrid Working
We are looking for a highly experienced full-stack application developer to join an existing development team to work on cloud-based apps. This role is suited to a confident, full stack developer with previous experience developing secure, high availability SaaS applications.
Key responsibilities
- Develop new application features and enhance existing features based on requirements and specifications provided by our solution architects
- Investigate and fix bugs in existing code
- Refactor existing code to improve performance and ease of maintenance
- Design, build and test APIs
- Participate in the code review process to ensure releases from other developers' do not contain errors and conform with our coding standards
- Create technical documentation
Skills & knowledge
- At least five years commercial application development experience
Coldfusion/Lucee
- MS SQL Server (or other relational databases)
- JavaScript/HTML/CSS
- Azure DevOps/GIT
- Useful React/Redux/Material UI/NextJS/Node.js/Docker/Kubernetes
Senior Frontend Engineer
London - FT - Hybrid Working
We are looking for a highly experienced React developer to join an existing development team to work on cloud-based apps. This role is suited to a confident front-end developer with strong organisation and communication skills who can work with Stakeholders to drive the development of features from ideas to production code.
Key responsibilities
- Develop new application features and enhance existing features based on requirements and specifications provided by our solution architects
- Investigate and fix bugs in existing code
- Refactor existing code to improve performance and ease of maintenance
- Participate in the code review process to ensure releases from other developers' do not contain errors and conform with our coding standards
- Create technical documentation
Skills & knowledge
- At least five years commercial front end development experience
- Solid understanding of React.JS fundamentals, including Hooks, JSS
- Solid understanding of Modern JS (arrow functions, destructuring, promises etc.)
- Experience with state management (ideally Redux) and immutability
- Understanding of UX and UI principles
- Comfortable working with APIs
- Familiarity with front-end build pipelines (pre-processors, Webpack, Babel, NPM etc).
