It’s becoming a familiar story: A technical glitch at Cloudflare, one of the biggest internet infrastructure providers, knocked a number of websites and services offline for a few hours on November 18, disrupting customer access and merchant payments.
X (formerly Twitter), ChatGPT, Claude, Perplexity, Spotify and payment giant Square were among those caught up in the fallout.
CX Today is a leading online publication focused on customer experience (CX) technology, providing news, insights, and expert analysis across key areas such as contact centres, CRM, customer data management, analytics, AI, and more. Originally launched in 2021, CX Today held its first virtual event in March of that year.
