Delivering a Multi-Tenanted LMS for an International Bank in Three Months
About the company
Following an aggressive acquisition strategy, the internationally renowned group faced the task of bringing 24 European banks together. From there, they needed to centralise training content, then disseminate it to each entity.
Employees
Over 165,000
Industry
Banking, Financial Services
Location
Europe
The learning outcome was so critical; I couldn’t trust anyone else.
Senior Vice President of Global Compliance, Italian banking group
The challenge
When a new regulatory requirement stipulated the banking group had to train over 165,000 employees on market abuse, they needed to act fast. Each of the 24 acquired entities had its own technology, culture and approach to compliance, so unifying learning modules was a factor. They also needed to translate the content into numerous languages.
The solution
The banking group chose the Skillcast Learning Management System (LMS) as the default host for its training; from there, courses were rolled out to the different entities.
Using our multi-tenancy feature, they could create domains and permissions across the entities (if required), and our LMS supported all major languages.
The group also had access to Skillcast’s off-the-shelf library products, which they customised to fit their needs.
Some key statistics
The outcomes
The training programme was the first group-wide initiative to incorporate branding and consistent messaging, creating an intrinsic understanding of shared goals.
We helped the banking group design and deliver innovative, highly engaging, bespoke compliance learning solutions in just three months, creating over 60 versions to cater for each entity and region-specific needs.
A fully managed translation process was implemented for each course (14 languages), and each version was localised.
One specific course had 96 versions, fully tailored for each jurisdiction, to reflect critical local risks and satisfy the regulator. Additional benefits include:
No breaches
Potential regulatory action was averted
78 sub-portals
At its peak, Skillcast ran 78 sub-portals
94% completion rate
Completion rates skyrocketed from 0% to 94% in six months
Increased to 100% completion
Continued, long-standing partnership, with completions increasing to 100%
