Barclays Leverages Gamification to Improve Knowledge Retention

The solution

As part of the required (mandatory) security course, Barclays identified learning objectives and worked with Skillcast to create scenario-based, weighted content. They also collaborated on a personalised solution, enabling company-wide training alongside function-specific.

The course used gamification, asking learners questions along the way, which scored them points and provided feedback – an engaging way to show progress.

For the non-compulsory post-completion learning, the bank chose gamified learning designed by Skillcast. Our solution was simple and compelling, using short, realistic scenarios and quick-fire questions, and it encouraged competition. It also incorporated a dimension that detailed how confident each learner was in their answers.

Approximately 2,800 invitees completed the post-completion learning – a broad and substantial sample.

Our approach to the course and post-completion learning stood out for numerous reasons:

• Shareable Content Object Reference Model (SCORM)-compliant
• Barclays could use its own learning management system (LMS)
• Flexible, via seamless delivery on mobile, tablet and desktop
• Enabled advanced reporting metrics and detailed analytics
• Ability to assess employees’ confidence levels