Operational Resilience

• 55 Minutes
• For all staff
• UK

An insurer is judged not only by how it pays claims, but whether it can keep its services running if something goes wrong. That’s the idea behind operational resilience, and this in-depth compliance course helps UK staff at insurance companies understand what the FCA and PRA expect.

The starting point is identifying important business services and setting impact tolerances, the point beyond which disruption would cause intolerable harm. Mapping shows what each service depends on, including third-party providers and the critical third-party providers (CTPs) now under direct oversight. Scenario testing checks whether the firm can stay within its tolerances. Resilience is also a matter of people and records: clear governance, a sound communication strategy, lessons learned exercises and self-assessment documentation show an operational resilience programme is working.

What you’ll learn in
this course

• Appreciate what is meant by operational resilience, and how it differs from operational risk and business continuity
• Recognise different types of operational disruptions
• Know the key elements of an operational resilience programme and operational mapping
• Identify important business services
• Set appropriate impact tolerances for important business services
• Take appropriate action in line with FCA and PRA guidance to map operational resilience across our Firm and perform scenario testing
• Communicate operational resilience plans effectively and provide adequate governance
• Understand the impact of new regulations in respect of critical third-party providers

Hear from our customers

We use Skillcast for our corporate training and it's a good LMS platform with a great variety of courses available. The platform is user-friendly and easy to navigate, and courses are up to date with legislation.

Feefo Customer Rating  ★★★★★ 4.9/5

Operational Resilience

In-depth 55 Minutes For all staff

The starting point is identifying important business services and setting impact tolerances, the point beyond which disruption would cause intolerable harm. Mapping shows what each service depends on, including third-party providers and the critical third-party providers (CTPs) now under direct oversight. Scenario testing checks whether the firm can stay within its tolerances. Resilience is also a matter of people and records: clear governance, a sound communication strategy, lessons learned exercises and self-assessment documentation show an operational resilience programme is working.

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Introduction to UK Financial Regulation

In-depth 45 Minutes For all staff

Build a stronger foundation for compliance with our Introduction to UK Financial Regulation Training Course. This in-depth course explains how the UK financial services industry is regulated, helping professionals understand the roles of the FCA and PRA, recognise different regulatory requirements and understand how the regulatory cycle works. Help financial services professionals apply UK financial regulation with greater confidence by giving them the regulatory knowledge they need to understand why rules exist, how they apply to their roles and what compliance means in practice.

Information Barriers in the Insurance Sector E-learning Course

In-depth 45 Minutes For all staff

Information is divided into private-side and public-side. Inside information, also known as material non-public information, must stay on the private side – kept there by segregation, with physical and technological barriers and clear confidentiality policies and procedures. Staff must also know when a wall crossing is needed, who gives wall crossing approval and why legal consultation may be required. The course also looks at how the flow of information is monitored, and why misuse of confidential information damages client expectations and corporate ethics.

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Treating Customers Fairly

In-depth 45 Minutes For all staff

Discover the six TCF outcomes and the concept of conduct risk, and learn how product governance and target customer needs shape what an insurer designs and sells. We dive into how remuneration and rewards can either support fair customer outcomes or undermine them. Senior management commitment and management information (MI) show whether fairness is real or only claimed. Focus also turns to risk disclosure, post-sale support and a customer-centric culture.

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