Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later dateIt was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
This course enables your employees to familiarise themselves with and better understand the principles of contract certainty within insurance.
- 30 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives
- Understand the regulator's challenge over the issue of contract certainty, the industry's reaction and the regulator's response
- Familiarise yourself with the principles of contract certainty within insurance when entering and after entering into the contract
- Be aware of how insurers and brokers must demonstrate their performance
- Understand the requirements in respect of contract changes
What can you expect your employees to learn?
Introduction
The challenge for the regulator
The reaction in the industry
- What do you think?
The response of the regulator
Contract certainty principles
Your responsibility
When entering into the contract
What effect does this have?
- Scenario 1
- Scenario 2
- Scenario 3
- Scenario 4
Summary
Affirmation
Assessment
Start your compliance e-learning journey with a free trial
Our no-obligation free trial gives you access to our libraries and compliance platform.
Ready to start your free trial? Complete the form, and a member of the Skillcast team will be in touch with further details.
Your questions, answered
Common FAQs
Are the courses SCORM-compliant?
Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.
What other tools are needed beyond training?
A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.
Can users only view the courses assigned to them?
Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.