BCOBS - General Standards Course
The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK. BCOBS rules outline the general standards for retail banking businesses.
The general standards refer to interactions with banking customers in terms of clear communication, fair treatment and information disclosure.
Our BCOBS for General Standards Training Course explains the FCA's Conduct of Business Rules, focusing on how to advise, communicate and deal with retail banking customers in the UK.
Course Specifications
Structure
Approximately 25 minutes followed by a 10-question assessment.
Audience
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
Design
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
Compatibility
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Tailoring
Fully customisable on Skillcast Portal CMS.
Translation
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Localisation
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Sample Course Pages
FCA Course Library
Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.
