The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK. BCOBS rules outline the general standards for retail banking businesses.
The general standards refer to interactions with banking customers in terms of clear communication, fair treatment and information disclosure.
Our BCOBS for General Standards Training Course explains the FCA's Conduct of Business Rules, focusing on how to advise, communicate and deal with retail banking customers in the UK.
Available as part of our FCA Compliance Library.
This course will prepare you to:
- The Banking Conduct regime
- Exercise: Banking customers
- Exercise: Fair, clear & not misleading
- Exercise: Information to be communicated to customers
Approximately 25 minutes followed by a 10-question assessment.
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Fully customisable on Skillcast Portal CMS.
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.