BCOBS - General Standards Course

The FCA Banking Conduct of Business Sourcebook (BCOBS) applies to all firms that accept deposits from banking customers in the UK. BCOBS rules outline the general standards for retail banking businesses.

The general standards refer to interactions with banking customers in terms of clear communication, fair treatment and information disclosure.

Our BCOBS for General Standards Training Course explains the FCA's Conduct of Business Rules, focusing on how to advise, communicate and deal with retail banking customers in the UK.

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BCOBS - General Standards Course

About this Course

Available as part of our FCA Compliance Library.

Learning Objectives

This course will prepare you to:

  • Recognise what BCOBS is and whom it applies to
  • Understand the requirements for communications with banking customers
  • Explain what information should be communicated to customers
  • Identify the rules for statements of account
  • Recognise the requirements for post-sale and cancellation
  • Understand the record-keeping requirements

Course Outline


What are BCOBS - General Standards?

Overview of financial regulation in the UK

- Financial regulations in the UK

Banking customers

- Exercise: Banking customers

Fair, clear & not misleading

- Exercise: Fair, clear & not misleading

Other general requirements for communications

Information to be communicated to customers

- Exercise: Information to be communicated to customers

Client scenario: Unauthorised payments

Client scenario: Incorrectly executed payments

Statements of account

Post sale requirements


Client scenario: Account termination




FCA Course Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Course Library

Course Specifications




Approximately 25 minutes followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet.



Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment by simply passing the assessment 



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.