Electronic Communications

• 25 Minutes
• For all staff
• UK

Emails and instant messages can create reputational damage and litigation with remarkable speed. This 25-minute course reminds staff of company standards and regulatory expectations, covering content and tone considerations, appropriate use of email as business correspondence, retention and monitoring procedures, and the process to follow when a communication needs to be handled carefully.

Business communications are disclosable in litigation and reviewable by regulators, and the informal register people use in chat tools does not read well years later out of context. Recording and retention obligations also extend to channels many staff assume are private. Setting the expectation clearly protects individuals from a message written quickly and protects the firm from having to explain it.

What you’ll learn in
this course

• Apply content and tone considerations
• Appropriately use email as business correspondence
• Follow retention and monitoring procedures
• Follow procedures for approved third-party systems
• Recognise information security considerations
• Observe professional conduct

Hear from our customers

We started using Skillcast for our employee's compliance training a few months ago and the experience has been excellent. Skillcast was very efficient in the set up process they then helped support us with rolling out our staff training in a seamless way. The course content is highly detailed and professionally delivered. Overall, I would highly recommend Skillcast as your LMS training provider.

Feefo Customer Rating  ★★★★★ 4.9/5

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