Electronic Communications
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25 Minutes -
For all staff
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UK
Emails and instant messages can create reputational damage and litigation with remarkable speed. This 25-minute course reminds staff of company standards and regulatory expectations, covering content and tone considerations, appropriate use of email as business correspondence, retention and monitoring procedures, and the process to follow when a communication needs to be handled carefully.
Business communications are disclosable in litigation and reviewable by regulators, and the informal register people use in chat tools does not read well years later out of context. Recording and retention obligations also extend to channels many staff assume are private. Setting the expectation clearly protects individuals from a message written quickly and protects the firm from having to explain it.
What you’ll learn in
this course
- Apply content and tone considerations
- Appropriately use email as business correspondence
- Follow retention and monitoring procedures
- Follow procedures for approved third-party systems
- Recognise information security considerations
- Observe professional conduct
Hear from our customers
Feefo Customer Rating ★★★★★ 4.9/5
Operational Risk
Operational risk frameworks usually fail at the reporting layer, not the design layer, because staff never learned what counts as a risk event worth escalating. A shared way of describing cause and consequence fixes more of that than another policy revision will. This course gives every function the same language, which is what makes aggregated risk data mean something to a board.
Business Continuity Management
Continuity plans are written by a small group and executed by everyone, usually at short notice and under stress. If staff first encounter the plan during an incident, it will not work as designed. Training the wider workforce is what converts documentation into capability, and it supports the resilience expectations that now apply across financial services and beyond.
Information Security Compliance Training Course
Attackers target people because people are reachable, and most incidents begin with an ordinary action rather than a technical failure. For firms in scope of DORA or facing supplier security assessments, evidence of staff-level security training is now requested directly. Delivering it across the workforce gives you both the practical control and the documentation.
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