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Electronic Communications

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements.

Electronic business communications should be treated with the same standard of care and attention as one would give hard-copy correspondence.

Our Electronic Communications Training Course will help your employees understand regulatory requirements for digital communication, communicate professionally and avoid common pitfalls.

 

Start your trial Course details
  • 25 Minutes
  • All staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
  • Compliance Essentials Library

Learning objectives

  • Apply content and tone considerations
  • Appropriately use email as business correspondence
  • Follow retention and monitoring procedures
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

    What can you expect your employees to learn?

Introduction

Examples of damaging messages

  • Key points

Content & tone considerations

  • You decide: Content & tone considerations

Professionalism

Email as business correspondence

Example: Producing evidence

Retention and monitoring

  • 'Delete' does not permanently erase data
  • Personal use

Using approved third-party systems

Public forums

  • Professional conduct
  • Anonymity

Information security considerations

  • Who needs to know?
  • Allow only appropriate access to Company information

Observing professional conduct

Summary

Affirmation

Assessment

Hear from our learners

Excellent easy-to-use LMS which Skillcast have specifically tailored to our needs to also host a Global Policy Portal and global staff surveys, alongside providing live MI reporting.
Being able to personalise our own training has been a game-changer! Excellent training was provided on how to use the CMS and the support team have been so helpful, patient and quick to reply when I've got stuck.
We have been enjoying e-learning with Skillcast for 10 years now. Their customer service is always at the highest level, always very attentive, responsive, and polite. Highly recommend to any company who is looking for a high quality e-learning and customer service (they have both in high standards).
We started using Skillcast for our employee's compliance training a few months ago and the experience has been excellent. Skillcast was very efficient in the set up process they then helped support us with rolling out our staff training in a seamless way. The course content is highly detailed and professionally delivered. Overall, I would highly recommend Skillcast as your LMS training provider.
Excellent courses with a brilliant support team
We've been using Skillcast for approx. 1.5 years and have been very happy with the service received and the courses offered. The customer service from the support team is excellent, they always respond quickly and are very helpful. The courses offered cover a broad range and the FCA courses were particularly useful to our business.
Incredibly helpful support team, who work with you to provide tailored advice and practical assistance. You are supported every step of the way. Would highly recommend.
I cannot overstate how happy with are with Skillcast. They are prompt, attentive, patient and always so good humoured. The teams work seamlessly, and there is always someone to cover in the absence of a team member. I am always impressed and very happy to work with the team.
A great LMS with a dedicated and knowledgeable team behind it. The LMS has a number of features that are gradually shared and which keeps on being developed.
Every member of the team I have had dealings with have been quick, efficient and very accommodating. No task or query is to big for them, and always a quick and prompt response. Pleasure to work with
We use Skillcast for our corporate training and it's a good LMS platform with a great variety of courses available. The platform is user-friendly and easy to navigate, and courses are up to date with legislation.
Skillcast is easy to set up and use. You can design the colours of the platform to fit you company branding. Support team are very helpful and nothing is too much trouble.
Excellent systems, user-friendly and easy to use.
Skillcast is a great platform to use for Compliance e-learning. The staff found the courses informative and engaging. There is a wide range of compliance related topics on the essentials library. The LMS is easy to use, and provides reports to track staff progress, which is a helpful feature.
The range of course libraries are comprehensive and the ability to select from multiple modules was important to us. The Global Library provides courses in multiple languages. We were also impressed with the microlearning modules. The platform is a great option for us and for our business requirements. We can also trust in Skillcast to review and update the modules so that they remain relevant and incorporate the latest developments in regulation.
Excellent services provided by the Skillcast team and the Skillcast system is simple to use.
The service provided for our company is excellent. The platform provides essential training for our business. When liaising with Skillcast in preparation for training delivery their customer service is excellent and we would definitely recommend.
Skillcast has truly transformed our approach to compliance training and tracking at Imagination. Not only does it seamlessly manage our global company's compliance requirements, but it also enhances employee engagement through its user-friendly interface and interactive content. What sets Skillcast apart is not just the platform itself, but also their exceptional customer service team. They are responsive, knowledgeable, and dedicated to providing tailored solutions to our unique needs. It's been instrumental in streamlining our compliance processes and fostering a culture of proactive risk management, growth & development."
They listened to our needs and helped tailor the existing course to our organisation with ease, ensuring accessibility requirements were maintained and the training was engaging and presentable. All their help was been very appreciated and I couldn't have asked them to do any more for us. I would recommend Skillcast to anyone looking to bring in new training modules to their organisation.
Skillcast provide an A-star product with excellent customer service support.

Start your compliance e-learning journey with a free trial

Our no-obligation free trial gives you access to our libraries and compliance platform. 

Ready to start your free trial? Complete the form, and a member of the Skillcast team will be in touch with further details.

Your questions, answered

Cybersecurity

DORA

Common FAQs

Where can I track incidents involving personal data?

Tools such as a Data Breach Register enable you to log, track, and respond to data breaches and similar incidents efficiently. Skillcast offers this tool, making it easy to document and manage incidents in line with compliance requirements.

How can I benchmark my team's cybersecurity awareness?

An anonymous cybersecurity awareness survey can assess your team's understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.

How can I benchmark my team's cyber security awareness?

An anonymous cybersecurity awareness survey can assess your team’s understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Is our training content still compliant with the latest legislation?

  • You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
  • For major legislative changes, we:
    • Will send you email alerts to ensure you are notified
    • Offer you a free trial of newly created or updated content
    • Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

What file types are supported by the Skillcast system?

Features

Supported file types and details

File Exchange

File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB

SCORM files

Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB

xAPI file

Max file size: 2GB

Videos

File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help

Images

File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB

CPD evidence

File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Policy documents

PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Offline activities evidence

File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB

Client logo files

File types provided by client: EPS, PDF, AI and SVG

Registers

PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files

Declarations

JPG, JPEG, PNG, GIF, XLS and XLSX files

 

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