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Operational Resilience

  • 55 Minutes
  • For all staff
  • jurisdiction UK

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms and enhanced scope firms. This 55-minute course explains how resilience differs from operational risk and business continuity, then works through important business services, impact tolerances, mapping dependencies and testing.

Resilience regulation shifted the question from whether a firm can prevent disruption to whether it can keep serving customers during one. That needs more than the business continuity plan already sitting on the shared drive. Training staff on impact tolerances and service mapping is what turns a board-level commitment into something your operational teams can actually execute under pressure.
objectives

What you’ll learn in
this course

  • Appreciate what is meant by operational resilience and how it differs from operational risk and business continuity
  • Recognise different types of operational disruptions
  • Know the key elements of an operational resilience programme and operational mapping
  • Identify important business services
  • Set appropriate impact tolerances for important business services
  • Take appropriate action in line with FCA guidance to map operational resilience across your firm and perform scenario testing
  • Communicate operational resilience plans effectively and provide adequate governance

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Your questions, answered

DORA

How can I benchmark my team's cyber security awareness?

An anonymous cybersecurity awareness survey can assess your team’s understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.