Introduction to the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms. This duty aims to achieve a step change in how customers are protected.
This set of rules ensures that regulated firms are fair to their customers for the entirety of their relationship with them and that they are not taken advantage of.
Our Introduction to the Consumer Duty Course introduces this FCA Principle, the expectations that it sets and how to apply it in your day-to-day work.
- 15 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives
- Name the FCA Consumer Duty
- Recall the cross-cutting rules that explain the Consumer Duty
- Describe the outcomes that we must achieve for our customers
- Recognise when the Consumer Duty applies to your day-to-day activity
What can you expect your employees to learn?
Welcome
What is Consumer Duty?
- You decide: Why do retail customers require a higher level of protection?
Principle 12 - Consumer Duty
- Isn't that TCF with a different name?
- You decide
Three cross-cutting rules
- You decide
The four outcomes
- You decide
Good practice
Monitoring
New Conduct Rule for Individuals
- You decide
Summary
Affirmation
Assessment
Start your compliance e-learning journey with a free trial
Our no-obligation free trial gives you access to our libraries and compliance platform.
Ready to start your free trial? Complete the form, and a member of the Skillcast team will be in touch with further details.
Your questions, answered
Common FAQs
Are the courses SCORM-compliant?
Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.
What other tools are needed beyond training?
A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.
Can users only view the courses assigned to them?
Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.