Introduction to the Consumer Duty
The FCA's Consumer Duty is a new standard which addresses the conduct of firms. This duty aims to achieve a step change in how customers are protected.
This set of rules ensures that regulated firms are fair to their customers for the entirety of their relationship with them and that they are not taken advantage of.
Our Introduction to the Consumer Duty Course introduces this FCA Principle, the expectations that it sets and how to apply it in your day-to-day work.
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15 Minutes -
For all staff
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UK
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FCA Compliance Library
What you’ll learn in
this course
- Name the FCA Consumer Duty
- Recall the cross-cutting rules that explain the Consumer Duty
- Describe the outcomes that we must achieve for our customers
- Recognise when the Consumer Duty applies to your day-to-day activity
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