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    Electronic Communications

    Welcome to this course on Electronic Communications. It is intended to remind all employees of the Company and its affiliates about the Company's standards and regulatory requirements regarding the use of electronic communications. Whether you are sending an email, a message or a blogpost – the convenience electronic communications comes with pitfalls. Learn how you can avoid these and communicate professionally online. [Duration: 30 min]

    Learning Objectives

    • Use electronic communications appropriately
    • Comply with content and tone considerations
    • Understand email as business correspondence
    • Follow retention and monitoring procedures
    • Explain what internal-use-only documents are
    • Follow procedures for approved third-party systems
    • Recognise information security considerations
    • Observe professional conduct

    Free Trial: Essentials

    This course is a part of Compliance Essentials, our best-selling compliance e-learning library. A subscription to this library gives you the ability to train your staff on all the key compliance issues from AML, Bribery, GDPR to Equality and Health and Safety. All these course can be customised to completely fit your organisation. Take a free trial to experience these courses yourself.


    Course Contents

    • Welcome
    • Examples of damaging messages
    • Key points
    • Content and tone considerations
    • Scenario: Content and tone considerations
    • Professionalism
    • Email as business correspondence
    • Example: Producing evidence
    • Retention and monitoring
    • "Delete" does not permanently erase data
    • Personal use
    • Using approved third-party systems
    • Public forums
    • Professional conduct
    • Anonymity
    • Information security considerations
    • Need-to-know
    • Allow only appropriate access to Company
    • information
    • Observing professional conduct
    • Summary
    • Affirmation
    • Assessment


    Duration Approximately 45 minutes
    Audience Suitable for all staff - examples and interactivities designed for staff at all levels
    Prerequisites No previous knowledge or experience required
    Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
    Assessment Ten-question assessment
    Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
    Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
    Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
    Tailoring Fully customisable on Skillcast Portal CMS
    Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
    Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary


    We offer several off-the-shelf subscription options for you to train your staff using this course and others in this library. Alternatively, you may purchase a perpetual licence to this course and tailor it completely to fit in with your business or go for something totally bespoke that we build for you ground up. Visit our pricing page for more details on all these options.

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