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Compliance Essentials Library

Electronic Communications Course

Electronic business communications (particularly instant messages and chats) can often feel more like a conversation than formal correspondence and, as a result, take on a casual tone. 

But an email, text or social post can easily and quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements regarding the use of electronic communications.

Our Electronic Communications Course helps employees learn how to communicate professionally digitally and avoid pitfalls when sending emails, instant messaging or posting blogs.

Audience: All staff  |  Duration: 30 minutes  |  Format: E-learning module

Learning Objectives

This course will prepare your employees to:

  • Use electronic communications appropriately
  • Comply with content and tone considerations
  • Understand email as business correspondence
  • Follow retention and monitoring procedures
  • Explain what internal-use-only documents are
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

Course Contents

  • Introduction
    - Examples of damaging messages
    - Key points
    - Content and tone considerations
    - Scenario: Content and tone considerations
  • Professionalism
  • Email as business correspondence
  • Example: Producing evidence
  • Retention and monitoring
    - 'Delete' does not permanently erase data
    - Personal use
  • Using approved third-party systems
  • Public forums
    - Professional conduct
    - Anonymity
  • Information security considerations
    - Need-to-know
    - Allow only appropriate access to company information
  • Observing professional conduct
  • Summary
  • Affirmation
  • Assessment
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Free Trial: Compliance Essentials

This course is part of our Compliance Essentials Course Library.

Compliance Essentials is our best-selling library and there's a reason for that.

Essentials contains 30 in-depth courses and dozens of express micro-learning modules from AML, Bribery, GDPR and Equality to Health and Safety. It provides a complete and comprehensive off-the-shelf compliance solution for UK businesses that can be customised completely to fit your organisation.

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Specifications

Duration Approximately 45 minutes
Audience Suitable for all staff - examples and interactivities designed for staff at all levels
Prerequisites No previous knowledge or experience required
Design SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via client style sheet
Assessment Ten-question assessment
Test-out Ability to offer optional test-out, whereby users can choose to skip the course content and complete the learning assignment simply by passing the assessment Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Deployment AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC
Compatibility All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility)
Tailoring Fully customisable on Skillcast Portal CMS
Translation Pre-translated versions not available, but all text content can be exported for translation into all languages
Localisation Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary

Off-the-shelf Courses

Our off-the-shelf subscription options allow you to train your staff using this course and other essential compliance courses cost-effectively.

We can also customise courses to your business needs or create fully bespoke courses to your specification.

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