Operational Resilience

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

An operational resilience framework involves identifying important business services, setting impact tolerances, and mapping and testing to respond to operational disruptions.

Our Operational Resilience course will provide you with a better understanding of what the FCA means by operational resilience and how to comply with the FCA's requirements.

We have a free untracked version of this module for everyone to review the course content.

Start your trial Course details

55 Minutes
All staff
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
FCA Compliance Library, Insurance Compliance Library

Learning objectives

Appreciate what is meant by operational resilience and how it differs from operational risk and business continuity
Recognise different types of operational disruptions
Know the key elements of an operational resilience programme and operational mapping
Identify important business services
Set appropriate impact tolerances for important business services
Take appropriate action in line with FCA guidance to map operational resilience across your firm and perform scenario testing
Communicate operational resilience plans effectively and provide adequate governance

Introduction

What is operational resilience?

What are operational disruptions?
You decide: Why is it important?
Operational risk versus operational resilience
What is the difference between operational resilience & business continuity or disaster recovery?

What is the history of operational resilience?

Let's look at the key elements of an operational resilience programme in more detail
You decide: Who is responsible for operational resilience?
What are the implementation deadlines for operational resilience?

What are important business services?

Key factors in identifying important business services
You decide: Is it an important business service or not?

What are impact tolerances for operational resilience?

Key considerations when setting impact tolerance
Examples
Scenario: The call centre

What is operational resilience mapping?

More on mapping
You decide: True or false?

Scenario testing

You decide: What scenarios to test?
Cyber resilience

Lessons learned exercises

You decide: The elements of an operational resilience self-assessment
Self-assessment documentation

You decide: The elements of an operational resilience self-assessment

Self-assessment documentation

Developing communications plans for when important business services are disrupted

Getting communications right
You decide: Recognising the benefits

Governance & operational resilience

Supervisory review & feedback

Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Hear from our learners

Excellent easy-to-use LMS which Skillcast have specifically tailored to our needs to also host a Global Policy Portal and global staff surveys, alongside providing live MI reporting.

Being able to personalise our own training has been a game-changer! Excellent training was provided on how to use the CMS and the support team have been so helpful, patient and quick to reply when I've got stuck.

We have been enjoying e-learning with Skillcast for 10 years now. Their customer service is always at the highest level, always very attentive, responsive, and polite. Highly recommend to any company who is looking for a high quality e-learning and customer service (they have both in high standards).

We started using Skillcast for our employee's compliance training a few months ago and the experience has been excellent. Skillcast was very efficient in the set up process they then helped support us with rolling out our staff training in a seamless way. The course content is highly detailed and professionally delivered. Overall, I would highly recommend Skillcast as your LMS training provider.

Excellent courses with a brilliant support team

We've been using Skillcast for approx. 1.5 years and have been very happy with the service received and the courses offered. The customer service from the support team is excellent, they always respond quickly and are very helpful. The courses offered cover a broad range and the FCA courses were particularly useful to our business.

Incredibly helpful support team, who work with you to provide tailored advice and practical assistance. You are supported every step of the way. Would highly recommend.

I cannot overstate how happy with are with Skillcast. They are prompt, attentive, patient and always so good humoured. The teams work seamlessly, and there is always someone to cover in the absence of a team member. I am always impressed and very happy to work with the team.

A great LMS with a dedicated and knowledgeable team behind it. The LMS has a number of features that are gradually shared and which keeps on being developed.

Every member of the team I have had dealings with have been quick, efficient and very accommodating. No task or query is to big for them, and always a quick and prompt response. Pleasure to work with

We use Skillcast for our corporate training and it's a good LMS platform with a great variety of courses available. The platform is user-friendly and easy to navigate, and courses are up to date with legislation.

Skillcast is easy to set up and use. You can design the colours of the platform to fit you company branding. Support team are very helpful and nothing is too much trouble.

Excellent systems, user-friendly and easy to use.

Skillcast is a great platform to use for Compliance e-learning. The staff found the courses informative and engaging. There is a wide range of compliance related topics on the essentials library. The LMS is easy to use, and provides reports to track staff progress, which is a helpful feature.

The range of course libraries are comprehensive and the ability to select from multiple modules was important to us. The Global Library provides courses in multiple languages. We were also impressed with the microlearning modules. The platform is a great option for us and for our business requirements. We can also trust in Skillcast to review and update the modules so that they remain relevant and incorporate the latest developments in regulation.

Excellent services provided by the Skillcast team and the Skillcast system is simple to use.

The service provided for our company is excellent. The platform provides essential training for our business. When liaising with Skillcast in preparation for training delivery their customer service is excellent and we would definitely recommend.

Skillcast has truly transformed our approach to compliance training and tracking at Imagination. Not only does it seamlessly manage our global company's compliance requirements, but it also enhances employee engagement through its user-friendly interface and interactive content. What sets Skillcast apart is not just the platform itself, but also their exceptional customer service team. They are responsive, knowledgeable, and dedicated to providing tailored solutions to our unique needs. It's been instrumental in streamlining our compliance processes and fostering a culture of proactive risk management, growth & development."

They listened to our needs and helped tailor the existing course to our organisation with ease, ensuring accessibility requirements were maintained and the training was engaging and presentable. All their help was been very appreciated and I couldn't have asked them to do any more for us. I would recommend Skillcast to anyone looking to bring in new training modules to their organisation.

Skillcast provide an A-star product with excellent customer service support.

Your questions, answered

DORA

Common FAQs

How can I benchmark my team's cyber security awareness?

An anonymous cybersecurity awareness survey can assess your team’s understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.

Are Skillcast courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Is our training content still compliant with the latest legislation?

You can check the latest course content updates in our library updates page: https://www.skillcast.com/compliance-course-library-updates
For major legislative changes, we:
- Will send you email alerts to ensure you are notified
- Offer you a free trial of newly created or updated content
- Host webinars with compliance experts to explain the changes and how our training supports your ongoing compliance

Can you translate our content into other languages?

Yes, we offer translations in a wide range of languages. Let us know your needs, and we’ll confirm availability or work with you to plan translations for your selected modules.

How can I give employees a secure way to record suspicious activity so we can act quickly?

Our Suspicious Activity Register allows staff to log concerns or irregularities they observe, helping you detect potential issues early. The secure register can be reviewed by compliance teams, enabling prompt investigation and action.

What file types are supported by the Skillcast system?

Features	Supported file types and details
File Exchange	File types: PDF, Excel spreadsheets, Word documents, SCORM and xAPI files, and compressed zip files. Max file size: Default is 1GB, can be increased to a max of 2GB
SCORM files	Versions: SCORM 1.2, SCORM 1.2 for Moodle, SCORM 2004 2nd, 3rd and 4th Edition. Max file size: 1024MB
xAPI file	Max file size: 2GB
Videos	File types: MP4 or MOV. Videos must be optimised, with a max file size of 100MB. If the file is bigger, our Design Team can help
Images	File types: jpg, png and gif. The file size should ideally be 100KB, but it can be up to 250KB
CPD evidence	File types: Word, PDF, Excel and CSV. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Policy documents	PDF or Word File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Offline activities evidence	File types: PDF, DOC, DOCX, XLS, XLSX, CSV, PNG, GIF, JPEG, JPG, PPTX and MSG. File size: the limit should be whatever the portal config option is set to. Servers are set to max 2GB
Client logo files	File types provided by client: EPS, PDF, AI and SVG
Registers	PDF, DOC, DOCX, XLS, XLSX, CSV, PPT, PPTX, POT, PPA, PPS, JPG, JPEG, PJEPG, PNG, BMP, GIF, MP4, MOV, WMV, CPTX, CP, TXT, ZIP and MSG files
Declarations	JPG, JPEG, PNG, GIF, XLS and XLSX files

Data Protection

Data protection relates to how all organisations collect, use, and store personal and sensitive data.

In-depth 45 Minutes Data Protection (GDPR) All staff

Preventing Sexual Harassment

Companies rightly have a zero-tolerance policy for sexual harassment, and violations may lead not only to disciplinary action but also to perpetrator prosecution.

In-depth 30 Minutes Preventing Harassment All staff

Anti-Bribery Training

Despite a worldwide effort to eradicate bribery, it is still prevalent in many countries and presents a real risk for businesses.

In-depth 30 Minutes Bribery Prevention All staff

Equality and Diversity in the Workplace

Making employment decisions or treating people differently based on stereotypes isn't just bad for business; it's illegal.

In-depth 20 Minutes DEI All staff

Anti-Money Laundering & Counter-Terrorist Financing

To prevent criminal activity, nearly all countries in the world have committed themselves to extremely tough laws against money laundering and terrorist financing.

In-depth 30 Minutes Financial Crime All staff

Information Security

The security of client and internal information is critical for businesses.

In-depth 35 Minutes Cybersecurity DORA All staff

Modern Slavery

Modern slavery is a serious crime with harsh penalties.

In-depth 30 Minutes ESG All staff

Fraud Prevention

Fraud can have grave consequences for companies, employees, and customers.

In-depth 35 Minutes Fraud Prevention All staff

Anti-Money Laundering

To prevent the proceeds of crime from finding their way into the formal economy, most countries have extremely tough laws with severe penalties.

Refresher 15 Minutes Financial Crime All staff

Cybersecurity

Most businesses conduct some or all of their operations using digital media.

Express 20 Minutes Cybersecurity DORA All staff

Bribery Prevention

Despite a worldwide effort to eradicate bribery, it is still prevalent in many countries and presents a real risk for businesses.

Refresher 15 Minutes Bribery Prevention All staff

Working Safely

Awareness of health and safety procedures can prevent injuries and save lives.

In-depth 45 Minutes Health & Safety All staff

Preventing the Facilitation of Tax Evasion

Tax laws don't only apply to those who calculate or manage taxes.

In-depth 30 Minutes All staff

Financial Sanctions

Financial and economic sanctions are binding prohibitions applied by governments to prevent business transactions with certain designated persons.

In-depth 45 Minutes Financial Crime All staff

Market Abuse Regulation

The laws and regulations prohibiting market abuse apply to all employees, not only those engaged in front-office, client dealing or trading roles.

In-depth 45 Minutes All staff

Bribery Prevention

Despite a worldwide effort to eradicate bribery, it is still prevalent in many countries and presents a real risk for businesses.

In-depth 30 Minutes Bribery Prevention All staff

Phishing

It's essential for your employees to know what phishing is, how to spot the signs of an attempt and how to protect themselves and your Company.

Express 15 Minutes Cybersecurity DORA All staff

Fire Safety

Educate your staff on the fire safety controls your Company has in place and the measures they need to take to.

Express 30 Minutes Health & Safety All staff

Preventing the Facilitation of Tax Evasion

Tax laws don't just apply to those who deal with calculating or managing taxes.

Refresher 15 Minutes All staff

Healthy Working

There are risks to your physical and mental health and wellbeing wherever you work.

In-depth 45 Minutes Health & Safety All staff

Gifts and Hospitality

Gifts and hospitality are an important part of business, and companies worldwide employ this.

Refresher 15 Minutes Bribery Prevention All staff

Digital Operational Resilience Act (DORA)

The Digital Operational Resilience Act (DORA) is a regulatory framework set by the European Union to enhance the cybersecurity and operational resilience of financial institutions.

In-depth 25 Minutes Cybersecurity DORA All staff

Mental Health at Work

Stress, anxiety and depression are serious health hazards in the workplace.

In-depth 15 Minutes Health & Safety All staff

Information Security

The loss or theft of commercially sensitive information may damage revenues, reputation and consumer trust.

Refresher 20 Minutes Cybersecurity DORA All staff

Embargoes and Sanctions

Embargoes and sanctions prohibit all transactions with an entity, trading of certain commodities, or supplying critical goods.

In-depth 45 Minutes Financial Crime All staff

Electronic Communications

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits.

In-depth 25 Minutes Cybersecurity DORA All staff

Working Safely

Employees need to know how to protect their own health, safety and welfare as well as ensuring they don't cause harm to others.

Refresher 15 Minutes Health & Safety All staff

Customer Due Diligence

Customer Due diligence is a legal requirement and plays a vital role in protecting your Company.

Express 10 Minutes Financial Crime All staff

Safeguarding the Vulnerable

Certain individuals may be unable to care for or protect themselves due to a mental illness or disability, age or other factors.

In-depth 45 Minutes ESG All staff

Preventing Sexual Harassment for Managers

The new duty to prevent sexual harassment in the UK will be enforceable by employment tribunals, allowing for increased compensation for victims by up to 25% if an employer fails in their duty.

In-depth 40 Minutes Preventing Harassment Managers

Anti-Competitive Agreements

Any agreement between companies that restricts market competition is a criminal offence.

Good Outcomes for Vulnerable Customers

Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.

In-depth 30 Minutes All staff

Overview of the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

In-depth 30 Minutes All staff

Whistleblowing in Financial Services

Our Whistleblowing training course educates employees on reporting misconduct safely and ensures protection.

In-depth 15 Minutes All staff

Complaints Handling in Financial Services

The FCA has identified that the number of complaints submitted in the financial services sector has increased year on year in recent times in the UK.

In-depth 40 Minutes All staff

Treating Customers Fairly in Financial Services

Treating Customers Fairly (TCF) applies to firms in the financial services industry.

In-depth 40 Minutes All staff

Personal Conflicts of Interest

The FCA states that a firm must manage conflicts of interest between itself and its customers or other clients.

In-depth 25 Minutes All staff

Introduction to UK Financial Regulation

NEDs are an important part of a firm's governance and provide independence and oversight.

In-depth 45 Minutes All staff

CASS Overview

The FCA's Client Assets Sourcebook (CASS) supports Principle 10 of the FCA's Principles for Businesses.

In-depth 35 Minutes All staff

Conflicts of Interest in Asset Management

The FCA outlines its expectations that asset management firms establish and maintain an effective framework to identify, control and review conflicts of interest.

In-depth 30 Minutes All staff

Understanding Modern Slavery

Bring "Understanding Modern Slavery" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Gifts and Hospitality

Bring "Gifts and Hospitality" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Bribery Prevention All staff

Spot a Phishing Attempt

Bring "Spot a Phishing Attempt" online training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Abuse of Position

Bring "Abuse of Position" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Whistleblowing

Bring "Whistleblowing" online training to life using animation characters and storylines.

Money Laundering Red Flags

Bring "Money Laundering Red Flags" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Business Email Compromise

Bring "Business Email Compromise" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Speak Up

Bring "Speak Up" compliance training to life using animation characters and storylines.

Display Screen Equipment

Bring "Display Screen Equipment" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Identity Fraud

Bring "Identity Fraud" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Slips and Trips

Bring "Slips and Trips" online training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Manual Handling

Bring "Manual Handling" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Complaints Handling in Insurance

The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.

In-depth 45 Minutes All staff

Conflicts of Interest in Insurance

A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.

In-depth 35 Minutes All staff

ICOBS - General Matters

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.

In-depth 20 Minutes All staff

Insurance Distribution Directive (IDD)

As it does with any new legislation, the EU Commission conducted a post-implementation check on how the IMD was bedding in, and this review reached the conclusion that there was a need to review and recast the Directive.

In-depth 45 Minutes All staff

Treating Customers Fairly in Insurance

Treating Customers Fairly (TCF) applies to firms in the Insurance industry.

In-depth 45 Minutes All staff

Modern Slavery

Modern slavery is a serious crime with harsh penalties.

Express 15 Minutes ESG All staff

Business Continuity Management

Despite the best risk management efforts, some events will be beyond your control, and your Company needs to plan for them accordingly.

In-depth 40 Minutes DORA All staff

Operational Risk

Our Operational Risk Course will help your employees understand companies' common operational risks, including legal and compliance risk, third-party risk and cyber risk.

In-depth 50 Minutes DORA All staff

Records Management

Records management refers to employees' creation, storage, archiving, and disposal of business records.

Express 20 Minutes Cybersecurity DORA All staff

Slips and Trips

Educate your staff on the controls that your Company has in place and what they should do to prevent slips and trips at work.

Express 20 Minutes Health & Safety All staff

Mental Health at Work for Managers

Stress, anxiety and depression are serious health hazards in the workplace.

In-depth 20 Minutes Health & Safety Managers

First Aid Awareness

Regardless of whether an injury or illness has been caused by work, it is important that employees receive immediate support.

In-depth 40 Minutes Health & Safety All staff

General Office Hygiene

Educate your staff on general office hygiene protocols to reduce common viruses and infections from spreading at the workplace.

In-depth 20 Minutes Health & Safety All staff

Principles for Businesses

The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system.

In-depth 20 Minutes All staff

Ethical Standards in Finance and Investment

The FCA's ethical standards apply to individuals in finance and investment.

In-depth 40 Minutes Financial Crime All staff

Training and Competence

Training and Competence (T&C) forms an important part of UK regulations under the FCA.

In-depth 30 Minutes Financial Crime All staff

COBS - Client Communications and Financial Promotions

The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments.

In-depth 20 Minutes All staff

Understanding Conflicts of Interest

A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.

Microlearning 5 Minutes ESG All staff

Foreign Agent Bribery Risk

Bring "Foreign Agent Bribery Risk" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Bribery Prevention All staff

Compliments vs Sexual Harassment

Bring "Compliments vs Sexual Harassment" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Preventing Harassment All staff

Failing to Disclose Information

Bring "Failing to Disclose Information" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Targets of Sexual Harassment

Bring "Targets of Sexual Harassment" online training to life using animation characters and storylines.

Microlearning 5 Minutes Preventing Harassment All staff

Forced Labour Indicators

Bring "Forced Labour Indicators" online compliance training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Interacting on Social Media

Bring "Interacting on Social Media" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Dealing With Stress at Work

Bring "Dealing With Stress at Work" online training to life using animation characters and storylines.

Deepfake Awareness

Bring "Deepfake Awareness" compliance training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Horizontal Agreements

Bring "Horizontal Agreements" e-learning to life using animation characters and storylines.

Understanding Information Security

Bring "Understanding Information Security" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

The Three Stages of Money Laundering

Bring "The Three Stages of Money Laundering" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Common Cyber Threats

Bring "Common Cyber Threats" online training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Preventing Tipping Off

Bring "Preventing Tipping Off" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Personal Data Breaches

Bring "Personal Data Breaches" online training to life using animation characters and storylines.

Microlearning 5 Minutes Data Protection (GDPR) All staff

Understanding Sexual Harassment

Bring "Understanding Sexual Harassment" online learning to life using animation characters and storylines.

Microlearning 5 Minutes Preventing Harassment All staff

Understanding Facilitation Payments

Bring "Understanding Facilitation Payments" e-learning to life using animation characters and storylines.

Microlearning 5 Minutes Bribery Prevention All staff

Data Protection Impact Assessments

Bring "Data Protection Impact Assessments" online training to life using animation characters and storylines.

Microlearning 5 Minutes Data Protection (GDPR) All staff

Zero Trust Cybersecurity

Bring "Zero Trust Cybersecurity" online training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

COBS - Client Categorisation

The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments.

In-depth 20 Minutes Financial Crime All staff

Information Barriers

The flow of information in financial firms needs monitoring between businesses involved with private and public side activities.

In-depth 45 Minutes Financial Crime All staff

Senior Management Arrangements Systems and Controls

The Senior Management Arrangements Systems and Controls (SYSC) Sourcebook apply to authorised financial services firms.

In-depth 25 Minutes Financial Crime Managers

Fit and Proper Assessments

In order to perform a Senior Management Function (SMF), Senior Managers need to be approved by the FCA and, for dual regulated firms, the PRA.

Express 20 Minutes SMCR All staff

Conduct Rules for Non-Executive Directors (NEDs)

NEDs are an important part of a firm's governance and provide independence and oversight.

In-depth 30 Minutes SMCR Managers

Conduct Rules for Senior Managers at FCA Solo Firms

Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).

In-depth 60 Minutes SMCR Managers

Bring Your Own Device Security

Bring "Bring Your Own Device Security" training to life using animation characters and storylines.

Microlearning 5 Minutes DORA Cybersecurity All staff

Device Hygiene

Bring "Device Hygiene" training to life using animation characters and storylines.

Microlearning 5 Minutes DORA Cybersecurity All staff

Malware

Bring "Malware" training to life using animation characters and storylines.

Microlearning 5 Minutes DORA Cybersecurity All staff

Ransomware

Bring "Ransomware" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Smishing

Bring "Smishing" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Spear Phishing

Bring "Spear Phishing" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Video Conferencing

Bring "Video Conferencing" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Vishing

Bring "Vishing" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Creating Strong Passwords

Bring "Creating Strong Passwords" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Multi-factor Authentication

Bring "Multi-factor Authentication" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Reacting to Password Breaches

Bring "Reacting to Password Breaches" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Information Classification

Bring "Information Classification" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Information Security on the Move

Bring "Information Security on the Move" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Tailgating and Piggybacking

Bring "Tailgating and Piggybacking" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Secure Web Browsing

Bring "Secure Web Browsing" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Supply Chain Cybersecurity

Bring "Supply chain cybersecurity" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Transferring Information Securely

Bring "Transferring Information Securely" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Using Wi-Fi safely

Bring "Using Wi-Fi safely" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Advising Customers on Cybersecurity

Bring "Advising customers on cybersecurity" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

CEO Fraud

Bring "CEO fraud" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Guide to Secure Remote Working

Bring "Guide to Secure Remote Working" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Think Before You Click

Bring "Think before you click" training to life using animation characters and storylines.

Microlearning 5 Minutes Cybersecurity DORA All staff

Device Security

It's essential for your employees to know what phishing is, how to spot the signs of an attempt and how to protect themselves and your Company.

Express 15 Minutes DORA Cybersecurity All staff

Bribery Offences and Penalties

Bribery is a serious offence that carries severe consequences for individuals and companies.

Microlearning 5 Minutes Bribery Prevention All staff

Corrupt Hiring Practices

Bribery risks in hiring arise when jobs or internships are offered in exchange for business favours or political influence.

Microlearning 5 Minutes Bribery Prevention All staff

Controllers and Processors

The differences between data controllers and data processors are crucial to understanding data protection obligations.

Microlearning 5 Minutes Data Protection (GDPR) All staff

Special Category Data

In many workplaces, sensitive data, including special category data, is collected and requires extra care.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 1

The first principle of the GDPR requires that personal data must be processed lawfully, fairly and transparently.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 2

The second principle of the GDPR, purpose limitation, requires that personal data be collected for specified, explicit and legitimate purposes.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 3

The third principle of the GDPR, data minimisation, requires that personal data collected must be adequate, relevant and limited to what is necessary.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 4

The fourth principle of the GDPR, accuracy, requires that personal data must be correct, up to date and not misleading.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 5

The fifth principle of the GDPR, storage limitation, requires that personal data be retained only for as long as necessary for its intended purpose.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 6

The sixth principle of the GDPR, integrity and confidentiality, requires that personal data be protected against unauthorised access, loss or damage.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Principle 7

The seventh principle of the GDPR, accountability, requires organisations to take responsibility for compliance and demonstrate good governance in data protection.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR and Consent

Consent is one of the six lawful bases for processing personal data under the GDPR, requiring individuals to give clear, informed and voluntary agreement.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Lawful Bases for Processing

The General Data Protection Regulation (GDPR) requires organisations to have a lawful basis for processing personal data, chosen from six legal grounds.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Legitimate Interests

Legitimate interests is a flexible lawful basis for processing personal data, but it requires balancing business needs with individuals' rights.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR International Transfers

The international transfer of personal data is restricted to ensure individuals' privacy rights are protected when data is sent abroad.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Individual Rights

The General Data Protection Regulation (GDPR) grants individuals eight specific rights over their personal data, ensuring transparency and control.

Microlearning 5 Minutes Data Protection (GDPR) All staff

GDPR Subject Access Requests

Individuals have the right to access their personal data and organisations must respond to subject access requests (SARs) within legal timeframes.

Microlearning 5 Minutes Data Protection (GDPR) All staff

Cartels

Bring "Cartels" training to life using animation characters and storylines.

Trade Association Red Flags

Bring "Trade Association Red Flags" training to life using animation characters and storylines.

Vertical Agreements

Bring "Vertical Agreements" training to life using animation characters and storylines.

Online Selling Restrictions

Bring "Online Selling Restrictions" training to life using animation characters and storylines.

Resale Price Maintenance

Bring "Resale Price Maintenance" training to life using animation characters and storylines.

Tying and Bundling

Bring "Tying and Bundling" training to life using animation characters and storylines.

Dawn Raids

Bring "Dawn Raids" training to life using animation characters and storylines.

Abuse of Dominant Position

Bring "Abuse of Dominant Position" training to life using animation characters and storylines.

Risks in the Use of AI

Bring "Risks in the Use of AI" training to life using animation characters and storylines.

Stereotyping

Bring "Stereotyping" training to life using animation characters and storylines.

Understanding ESG

Bring "Understanding ESG" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Identifying Who is Vulnerable

Bring "Identifying Who is Vulnerable" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Screening Employees in Safeguarding Roles

Bring "Screening Employees in Safeguarding Roles" training to life using animation characters and storylines.

Microlearning 5 Minutes ESG All staff

Terrorist Financing Red Flags

Bring "Terrorist Financing Red Flags" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Understanding Terrorist Financing

Bring "Understanding Terrorist Financing" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Enhanced Customer Due Diligence

Bring "Enhanced Customer Due Diligence" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Politically Exposed Persons

Bring "Politically Exposed Persons" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Suspicious Activity Reporting

Bring "Suspicious Activity Reporting" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Unexplained Wealth Orders

Bring "Unexplained Wealth Orders" training to life using animation characters and storylines.

Microlearning 5 Minutes Financial Crime All staff

Supplier Fraud

Bring "Supplier Fraud" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Authorised Push Payment Fraud

Bring "Authorised Push Payment Fraud" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

False Representation

Bring "False Representation" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Employee Fraud and Insider Threats

Bring "Employee Fraud and Insider Threats" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Fraud Offences and Penalties

Bring "Fraud Offences and Penalties" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

Mandatory Leave

Bring "Mandatory Leave" training to life using animation characters and storylines.

Microlearning 5 Minutes Fraud Prevention All staff

The Fraud Triangle

Fraud is often committed by ordinary people who find themselves in difficult situations and make poor choices.

Microlearning 5 Minutes Fraud Prevention All staff

10 Essential Office Hygiene Practices

Bring "10 Essential Office Hygiene Practices" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

10 Steps to Healthy Working

Bring "10 Steps to Healthy Working" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Fire

Bring "Fire" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Personal Protective Equipment

Bring "Personal Protective Equipment" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Transport

Bring "Transport" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Work Equipment

Bring "Work Equipment" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Menopause Awareness

Bring "Menopause Awareness" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Mental Health at Work

Bring "Mental Health at Work" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

New and Expectant Mothers at Work

Bring "New and Expectant Mothers at Work" training to life using animation characters and storylines.

Microlearning 5 Minutes Health & Safety All staff

Understanding Intellectual Property

Bring "Understanding Intellectual Property" training to life using animation characters and storylines.

Don't Deal with Inside Information

Bring "Don't Deal with Inside Information" training to life using animation characters and storylines.

Understanding Inside Information

Bring "Understanding Inside Information" training to life using animation characters and storylines.

Understanding Market Abuse

Bring "Understanding Market Abuse" training to life using animation characters and storylines.

Unlawful Disclosure of Inside Information

Bring "Unlawful Disclosure of Inside Information" training to life using animation characters and storylines.

The Three Characteristics of Harassment

Bring "The Three Characteristics of Harassment" training to life using animation characters and storylines.

Minimum Disclosure Rules

Bring "Minimum Disclosure Rules" training to life using animation characters and storylines.

Unwanted Behaviour of a Sexual Nature

Bring "Unwanted Behaviour of a Sexual Nature" training to life using animation characters and storylines.

Microlearning 5 Minutes Preventing Harassment All staff

The 4D Bystander Intervention Model

Bring "The 4D Bystander Intervention Model" training to life using animation characters and storylines.

Understanding Tax Evasion

Bring "Understanding Tax Evasion" training to life using animation characters and storylines.

Corrupt Hiring Practices

Diligence in hiring new employees is no longer limited to education, experience and references.

Express 10 Minutes Bribery Prevention All staff

To Pay or Not To Pay?

Small facilitation payments made to officials for expediting a permit or approval might seem harmless, but they are illegal and could land your employees in prison.

Express 10 Minutes Bribery Prevention All staff

Non-Financial Misconduct

Non-financial misconduct is behaviour that is unrelated to regulated activities, including serious offences such as harassment, bullying, sexual discrimination and sexual misconduct.

CASS 10 - CASS Resolution Pack

A CASS Resolution Pack (RP) contains a specific set of documents that helps speed up client money and assets return if a firm fails.

CASS 6 - Custody Rules

The rules and guidance in CASS 6 apply to a firm when it is safeguarding and administering custody assets.

CASS 7 and 7A - Client Money Rules and Client Money Distribution and Transfer

The rules and guidance in CASS aim to achieve the FCA's objective of ensuring that consumers are adequately protected.

CASS 8 - Mandates

Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them.

CASS 9 - Information to Clients

Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.

COBS - Appropriateness

The FCA's Conduct of Business Sourcebook (COBS) applies to financial firms that deal with customer investments on an execution-only basis.

COBS - Client Communications High Risk Investments

The Conduct of Business Sourcebook (COBS) rules that relate to client communication apply to all promotional communications that investment firms have with their clients and prospects.

COBS - Suitability

The FCA Conduct of Business Sourcebook (COBS) applies to finance and investment firms in the UK.

Control of Substances Hazardous to Health (COSHH)

Educate your staff on the risks of using hazardous substances as well as what they should do to prevent accidents and incidents when using them.

In-depth 30 Minutes Health & Safety All staff

Cybersecurity

Educate your staff on how to recognise cyber security risks, where they are likely to originate, how to combat them, and the support systems your Company has in place in the event of a cyber security incident.

In-depth 20 Minutes Cybersecurity DORA All staff

Electricity

Educate your staff on the controls your Company has in place and what they should do to stay safe and manage the risks associated with electricity and electrical devices.

Fire Warden Training

Gain a comprehensive understanding of your role as a fire warden, which encompasses not only how to respond effectively in the event of a fire but also proactive measures to prevent such incidents from occurring.

In-depth 30 Minutes Health & Safety All staff

Lone Working

Lone working offers greater flexibility, autonomy and creates a broader talent pool for businesses.

In-depth 25 Minutes Health & Safety All staff

New and Expectant Mothers at Work

Being a new or expectant mother is an exciting time.

In-depth 15 Minutes Health & Safety All staff

Noise

Educate your staff on the controls that your Company has in place and what they should do to prevent exposure to noise at work.

In-depth 25 Minutes Health & Safety All staff

Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation in Finance

The Packaged Retail and Insurance-based Investment Product (PRIIP) Regulation affects retail investors who need to understand the complexities of these products.

Records Management

Records management involves the process of how employees create, store, archive and dispose of business records.

In-depth 20 Minutes DORA All staff

Responsible Use of Artificial Intelligence

Companies are committed to ensuring the ethical and responsible use of AI technologies.

In-depth 30 Minutes Cybersecurity All staff

Sustainability Disclosure Requirements (SDR) and Investment Labels

The introduction of sustainability rules aims to enhance the transparency and credibility of financial products with sustainability objectives.

Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs)

Swap Execution Facilities (SEFs) and Designated Contract Markets (DCMs) exist as part of the US response to the financial crisis.

Understanding Failure to Prevent Fraud (FTPF)

Learn how the Failure to Prevent Fraud offence works, what it means for our Company, and how you can help reduce risk by recognising fraud and supporting prevention procedures.

In-depth 30 Minutes Failure to Prevent Fraud All staff

Digital Operational Resilience Act (DORA)

Although you may feel that you treat people equally, sometimes your actions might be perceived differently by others, and lead them to feel uncomfortable or discriminated against.

In-depth 25 Minutes DORA Cybersecurity All staff

Browse the complete DORA training package

Operational Resilience

Learning objectives

What can you expect your employees to learn?

Introduction

What is operational resilience?

What is the history of operational resilience?

What are important business services?

What are impact tolerances for operational resilience?

What is operational resilience mapping?

Scenario testing

Lessons learned exercises

You decide: The elements of an operational resilience self-assessment

Self-assessment documentation

Developing communications plans for when important business services are disrupted

Governance & operational resilience

Supervisory review & feedback

Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Hear from our learners

Start your compliance e-learning journey with a free trial

Your questions, answered

How can I benchmark my team's cyber security awareness?

Are Skillcast courses SCORM-compliant?

What other tools are needed beyond training?

Is our training content still compliant with the latest legislation?

Can you translate our content into other languages?

How can I give employees a secure way to record suspicious activity so we can act quickly?

What file types are supported by the Skillcast system?

Features

Supported file types and details

Compliance starts here

Operational Resilience

Learning objectives

What can you expect your employees to learn?

Introduction

What is operational resilience?

What is the history of operational resilience?

What are important business services?

What are impact tolerances for operational resilience?

What is operational resilience mapping?

Scenario testing

Lessons learned exercises

You decide: The elements of an operational resilience self-assessment

Self-assessment documentation

Developing communications plans for when important business services are disrupted

Governance & operational resilience

Supervisory review & feedback

Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Hear from our learners

Start your compliance e-learning journey with a free trial

Your questions, answered

How can I benchmark my team's cyber security awareness?

Are Skillcast courses SCORM-compliant?

What other tools are needed beyond training?

Is our training content still compliant with the latest legislation?

Can you translate our content into other languages?

How can I give employees a secure way to record suspicious activity so we can act quickly?

What file types are supported by the Skillcast system?

Features

Supported file types and details

Related courses

Data Protection

Preventing Sexual Harassment

Anti-Bribery Training

Equality and Diversity in the Workplace

Anti-Money Laundering & Counter-Terrorist Financing

Information Security

Modern Slavery

Fraud Prevention

Anti-Money Laundering

Cybersecurity

Bribery Prevention

Working Safely

Preventing the Facilitation of Tax Evasion

Financial Sanctions

Market Abuse Regulation

Bribery Prevention

Phishing

Fire Safety

Preventing the Facilitation of Tax Evasion

Healthy Working

Gifts and Hospitality

Digital Operational Resilience Act (DORA)

Mental Health at Work

Information Security

Embargoes and Sanctions

Electronic Communications

Working Safely

Customer Due Diligence

Safeguarding the Vulnerable

Preventing Sexual Harassment for Managers

Anti-Competitive Agreements

Good Outcomes for Vulnerable Customers

Overview of the Consumer Duty

Whistleblowing in Financial Services

Complaints Handling in Financial Services

Treating Customers Fairly in Financial Services

Personal Conflicts of Interest

Introduction to UK Financial Regulation

CASS Overview

Conflicts of Interest in Asset Management

Understanding Modern Slavery

Gifts and Hospitality

Spot a Phishing Attempt

Abuse of Position

Whistleblowing

Money Laundering Red Flags

Business Email Compromise