Operational Resilience Course

Operational resilience is a requirement for Insolvency II insurers, banks, building societies, investment firms designated by the PRA and other financial institutions.

Sound management of operational risk leads to operational resilience. This is essential for a firm's success.

Our Operational Resilience course provides your employees with an understanding of what the FCA and PRA mean by operational resilience and the steps needed to comply with requirements.

About this Course

Available as part of our Insurance Library.

Learning Objectives

This course will prepare your employees to:

Appreciate what is meant by operational resilience and how it differs from operational risk and business continuity
Recognise different types of operational disruptions
Know the key elements of an operational resilience programme and operational mapping
Identify important business services
Set appropriate impact tolerances for important business services
Take appropriate action in line with FCA and PRA guidance to map operational resilience across our Firm and perform scenario testing
Communicate operational resilience plans effectively and provide adequate governance
Understand the impact of new regulations with respect to critical third-party providers

About this Course

Available as part of our Insurance Library.

Welcome

What is operational resilience?

- What are operational disruptions?
- You decide: Why is it important?
- Operational risk versus operational resilience
- What is the difference between operational resilience and business continuity or disaster recovery?

What is the history of operational resilience?

- Regulator's areas of concern

Key elements of an operational resilience programme in more detail

- You decide: Who is responsible for operational resilience?
- What are the implementation deadlines for operational resilience?

What are important business services?

- Key factors in identifying important business services
- You decide: Is it an important business service or not?

What are impact tolerances for operational resilience?

- Key considerations when setting impact tolerances
- Examples
- Scenario: The call centre

What is operational resilience mapping?

- More on mapping
- You decide: True or false?

Scenario testing

- You decide: What scenarios to test?
- Cyber resilience testing

Lessons learned exercises

You decide: Elements of an operational resilience self-assessment

- Self-assessment documentation

Developing communications plans for when important business services are disrupted

- Getting communications right
- You decide: Recognising the benefits

Governance & operational resilience

Supervisory review & feedback

- Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Course Specifications

Structure

Approximately 55-minute long e-learning course followed by a 10-question assessment.

Audience

Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.

Design

SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.

Compatibility

All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.