Payment Services Regulations Course

The Payment Services Regulations (PSRs) 2017 was introduced in 2018 and set the Payment Services Directive 2 (PSD2) in motion. This regulation applies to payment services provided by an establishment in the UK.

PSD2 aims to protect consumers, make payments more secure, promote the development of online mobile payments, encourage lower payment prices and level the playing field for Payment Service Providers (PSPs).

Our Payment Services Regulations Course explains the FCA's regulations that apply to the payment services business in the UK.

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Payment Services Regulations

About this Course

This SCORM-compatible course is part of our FCA Compliance Library.

The library is available in the Skillcast Standard plan for larger companies or Skillcast Basic plan for those with under 50 learners.

Learning Objectives

This course will prepare your employees to:

  • Recognise what services are covered by the PSRs
  • Know the Conduct of business rules under the PSRs
  • Understand the rights and obligations under the PSR rules
  • Identify the rules for handling complaints under PSR

Latest Course Updates

  • Course redesigned with a more modern feel
  • Full review conducted by an FCA expert
  • Text & image updates throughout the course

Course outline


What do we mean by payments?

- What is a payment account?
- Background to the PSRs
- Transition to the PSRs 2017

Payment Systems Regulator

- Exercise: PSR guidance

Scope of the Payment Services Regulations 2017

- Services out of scope of PSR
- Exercise: Scope of PSR

Authorisation & registration of payment institutions

- Exercise: Authorisation of payment institutions

Conduct of Business Rules

- Client scenario: Conduct of Business

Conduct of Business: Information

Information requirement for single payment transactions

Information requirement for framework contracts

Rights & obligations

Client scenario: Conduct of business

- Client scenario - 2
- Client scenario - 3
- Client scenario - 4
- Client scenario - 5

When a customer complains

- Client scenario: Complaints handling

Interaction with other legislation & regulations

- Future changes




Course Specifications



Approximately 25-minute long e-learning course followed by a 10-question assessment.



Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.



SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.



All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.



Fully customisable on Skillcast Portal CMS.



Pre-translated versions not available, but all text content can be exported for translation into all languages.



Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

FCA Courses Library

Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.

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FCA Courses Library