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Improving Induction and Compliance Training Efficiency for MS ABS

When MS Amlin Business Services (MS ABS) needed to enhance the quality, speed and cost-effectiveness of their e-training, they partnered with Skillcast.

About the company

MS ABS is a global business that covers compliance, finance, IT, legal, human resources (HR), communications, facilities management, data and analytics, operations, and more. They’re owned by Mitsui Sumitomo Insurance (MSI), a subsidiary of MS&AD, the global top-10 insurance group. MS ABS provides “centralised services” within MS&AD, including MS Amlin.

 

Employees

Mid-sized (201-500 employees)

Industry

Insurance, Financial Services

Location

London, United Kingdom

Before working with Skillcast, our mandatory and refresher training was a labour-intensive process focused on administration and keeping materials current. Now, it’s a system that delivers 100% compliance with up-to-date and relevant material. It has freed us up to concentrate far more on the learner experience instead of ticking boxes.

Senior Talent and Development Consultant
MS ABS

The challenge

When MS ABS was tasked with improving the effectiveness and efficiency of their induction training and refresher e-learning, they faced three issues:

  1. Providing up-to-date, relevant material without a dedicated learning design resource.
  2. Creating new, quality training materials across topics that were rising in priority.
  3. Simplifying admin and reporting processes to deliver ongoing refresher training.

Some key statistics

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313% Increase in learning and development at Kentro
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313% Increase in learning and development at Kentro

The solution

MS ABS chose to partner with Skillcast, using our Compliance Essentials library to provide a solid foundation for legal and compliance training.

  • Skillcast personalised new and existing topics from off-the-shelf course content to meet local needs.

  • MS ABS worked closely with the Skillcast Support team, with administration handled using a two-way application programming interface (API) to update all HR systems.
  • By creating a seamless experience, Skillcast ensured employees felt the learning content was part of their local HR system.

As part of improving refresher compliance training, MS ABS used our FastTrack solution: pre-course assessments to determine existing knowledge, enabling employees to skip what they already knew and focus on what mattered. 

The outcomes

MS ABS saw significant improvements across the board in induction and refresher training.

Faster course rollout

Creation and delivery of new training content went from days to less than two hours.

Reduced training times

Employee training time decreased by nearly half for new content and pre-testing functionality.

Discover FastTrack

100% completion

Staff completion rates reached 100% across the company

Explore all available courses

Browse our Compliance Essentials library to see available content on key topics such as financial crime, fraud prevention and responsible use of artificial intelligence. You can also take a look at our entire collection of e-learning courses.
 
Browse the Compliance Essentials library Search all courses

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