Skip to content
Back to blog

Using Confidence Levels to Identify Training Needs

3 minute read

Product News & Events Learning Strategy
Using Confidence Levels to Identify Training Needs
Last updated: March 06, 2024

When one of the UK's leading independently owned investment management firms needed a better Data Protection training strategy, they turned to Skillcast.

Background

With over 1800 staff operating in offices across the globe, data protection is a key area of focus for our client. But engagement levels in training were dropping, causing concern that mistakes could be made, leading to fines.

Challenge

Employees at the investment management firm had begun questioning why they had to repeat data protection training every year, having already completed it.

It created such a lack of employee engagement that achieving training outcomes had become an uphill battle.

Solution

At the end of 2020, the firm chose to partner with Skillcast to create a bespoke gamified data protection assessment.

The aim was to be able to gather tangible data that could be analysed to help inform their training plan on this topic in the future.

In addition to assessing whether staff knew the correct answers, the gamified learning took the approach of tracking confidence levels.

It was deployed to a pool of around 600 staff who were classed as a lower-risk population, as they didn't deal with data requests or were not as touched by data protection requirements directly on a day-to-day basis in their role.

Outcomes

The results demonstrated that staff did have a good deal of knowledge that had been retained from previous years of training on the topic.

Because the questions had been grouped into pools based on certain topics, the team were able to identify that there were only two topics among all of those in the assessment where learners were consistently scoring less than 80%.

These were data subject access requests and special category data.

The results were as follows:

  • The average score for end-users was 83%
  • All departments scored over 75% on the assessment
  • Individuals were confident and correct across 70% of all responses.

Next steps

The result enabled the client to create shorter, targeted training on the two knowledge gaps identified by the gamified assessment.

This new 10-minute-long training was deployed in 2021 to anyone among the 600 users who had taken part in the gamified assessment. The client also intends to use the gamified assessment next year to continually assess how well people are retaining what they have learned.

Client feedback

"The new gamified assessment showed the team that there was knowledge retained from year to year, which allowed them to focus their attention on more targeted training. Engaged learners as this was seen internally as a new and positive approach to training. Allowed the team to build better relationships as a result of the two points above."
Business Risk Manager, Investment Management Firm

Looking for more compliance insights?

If you liked this post, try out others in our compliance blog and check out our free compliance training aids, including best practice guides, checklists, training presentation templates and free e-learning modules!

If you'd like to stay up to date with compliance training best practices, industry insights and key trends across regulatory compliance, subscribe to the Skillcast Compliance Bulletin.

You can also join our live webinars and face-to-face events to interact in person with thought leaders and your peers.

Skillcast helps companies digitise and streamline their compliance processes, including training, policy attestations, staff disclosures, surveys, and registers to record gifts, hospitality, breaches, whistleblowing etc.

Get in touch to discuss how Skillcast can transform your staff compliance.

Related articles

skillcast-at-learning-technologies-2024-|-skillcast
Product News & Events Learning Strategy

Skillcast at Learning Technologies 2024 | Skillcast

5 minute read

Skillcast will be attending Learning Technologies 2024 in London, Europe's leading showcase of organisational learning, on 17-18th April 2024.

Read more
skillcast-at-learning-technologies-2025-|-skillcast
Product News & Events Learning Strategy

Skillcast at Learning Technologies 2025 | Skillcast

5 minute read

Skillcast is attending Learning Technologies, Europe's leading showcase of organisational learning and workplace learning technology, on 23/24 April 2025.

Read more
skillcast-at-#risk-london-2023-|-skillcast
Risk Management Product News & Events

Skillcast at #RISK London 2023 | Skillcast

4 minute read

Skillcast exhibited at #RISK in London, Europe's leading risk-focused conference and exhibition, on the 18th and 19th of October, 2023.

Read more