Investment House Leverages Intelligent Learning to Identify Training Needs
About the company
With offices across the globe, data protection was a key focus area for the business. However, training engagement levels were declining, raising concerns that mistakes could occur, potentially leading to breaches and fines.
With that in mind, they partnered with Skillcast to implement a gamification solution.
Employees
Over 1,800
Industry
Asset Management, Financial Services
Location
London, United Kingdom
The gamified assessment demonstrated that knowledge was retained from year to year, allowing the team to focus on more targeted training. Seen as a new and positive approach, it engaged learners. In turn, better relationships were cultivated.
Business Risk Manager, UK Investment Management Firm
Learn more about gamified learningThe challenge
Employees at the investment management firm had started to question why they had to repeat data protection training every year, when they’d already completed it.
It created such a lack of staff engagement that achieving training outcomes had become an uphill battle.
Some key statistics
The solution
At the end of 2020, the firm partnered with Skillcast to create a bespoke gamified data protection assessment.
The aim was to gather tangible data that could be analysed, thereby helping inform their future training plan.
In addition to highlighting whether staff knew the correct answers, our gamified learning solution could track confidence levels, a valuable feature.
It was deployed to a pool of around 600 staff who were classed as lower risk, because they didn't handle data requests or were less directly affected by data protection requirements on a day-to-day basis.
The outcomes
The results of the gamified assessment were as follows:
83% average score
The average score for end-users was 83%
Over 75% assessment score
All departments scored over 75% on the assessment
70% confidence
Individuals were confident and correct across 70% of all responses
Overall, our solution demonstrated that staff retained a good amount of knowledge from previous data protection training.
Because the questions were grouped by topic, the team could identify where learners consistently scored less than 80%.
Just two areas fell into that category: data subject access requests and special category data.
The data enabled the firm to create shorter, more targeted training for the two knowledge gaps, consisting of a 10-minute-long course.
They also intended to use the gamified assessment the following year, helping continually assess how well employees retained what they learned.
